City Lead - Vertical Operations

Job Description :

Location : Kolkata, Delhi/NCR

Reports To : Ops Business Head (Co-founder)

About the Role :

Inamo, Indias largest quick commerce enablement company, is hiring City Operations Leads to run end-to-end quick commerce operations in key metros. This role demands strong leadership, operational excellence, and the ability to scale high-velocity businesses.

Key Responsibilities :

- Lead large cross-functional city teams including Store Managers, Shift In-charges, Pickers/Packers, Rider Coaches, Field Executives and Sourcing teams to deliver outstanding customer experience.

- Oversee new store launches, onboarding and training within defined timelines.

- Manage daily store KPIs, delivery time, fill rates, customer promise adherence.

- Drive rider fleet performance through training, compliance, and process adherence to minimize delivery breaches, COD losses and customer complaints.

- Benchmark best practices and feed insights to central teams on operations and commercials to help Inamo remain the employer of choice.

- Collaborate with central functions to ensure smooth processes and seamless change management.

- Act as the brand ambassador for Inamo in your geography.

Qualifications & Skills :

- 5+ years of experience (candidates with more may apply).

- MBA/Postgraduate in Supply Chain Ops. & Logistics is preferred.

- Strong record in scaling complex operations in logistics/retail/startups; hands-on problem solver.

- Quick commerce experience as Cluster Manager/City Lead is a plus.

Who Should Apply :

- Individuals seeking a high-ownership, high-reward role with real operational depth.

- Professionals who thrive in challenging environments, enjoy building from the ground up, and stay effective amidst ambiguity and rapid change.

- Leaders who are hands-on, decisive, and motivated by solving complex on-ground problems at scale.

What to Expect :

- A purely meritocratic culture where growth and rewards are driven solely by performance, not tenure, hierarchy, or benchmarks.

- Compensation that goes beyond monthly salary, with meaningful ESOP allocations for high-potential and high-impact talent.

- A meteoric growth path for star performers, including opportunities to take on expanded responsibilities