City Lead (Physical Security)

City Lead

Responsibilities:

The duties and responsibilities of the City Lead shall include, but are not limited to the following:

• Oversee day-to-day performance of security personnel deployed at all sites across the city, focussing on continuous process improvement and operational excellence.
• Manage Human Resource and industrial relations and ensure compliance with statutory and regulatory guidelines, as applicable.
• Serve as the key link between the client and contractor, ensuring site stability, managing recruitment of new and replacement personnel to satisfy due diligence, diversity, equity, and inclusion requirements.
• Develop comprehensive training programs and oversee execution across all sites in a city. Ensure to meet mandatory training requirements, as specified in the client contract.
• Oversee performance evaluation, welfare of security staff deployed across all sites in a city and manage all incidents, grievances and disciplinary actions as per the client contract.
• Act as a point of contact for supporting, conducting investigations and taking necessary actions, in all disciplinary cases, by ensuring submission of well documented reports.
• Oversee standardization and consistent implementation of Standard Operating Procedures (SOPs) across all sites in a city.
• Accountable for quality and risk management by conducting comprehensive bi-annual risk assessments, Root Cause Analysis, Corrective and Preventive Action (RCA-CA-PA) for all incidents across all sites in a city.
• Oversee development and execution of crisis management plans and support business continuity.
• Responsible for attendance verification and submission of invoices with accuracy, in adherence to the timeline and compliance requirements.
• Conduct monthly surprise checks and quarterly internal audits to assess the effectiveness and compliance to functional and statutory controls specified in the client contract.
• Support third (3rd) party audits ensuring availability of necessary resources such as documentation and resources, in adherence to the specified timeline.
• Continuously monitor performance adherence to Service Level Agreements (SLA) and Key Performance Indicators (KPI) for all sites in a city.
• Oversee response to all incidents, emergencies and security escalations within a Turn Around Time (TAT), at all sites in the city.
• Oversee a city-wide women safety program in alignment with the regulatory requirements and client expectations.
• Ensure support for specialized projects, offsite events, travel security, as per the client requirements.
• Adopt technology and ensure dashboard access made available to the client for data verification.
• Organize Monthly and Quarterly Business Reviews (QBRs), prepare and submit reports detailing corrective actions.
• Be available as a Citys single point of contact for the client to perform and execute other than the above mentioned responsibilities.