City Lead - Facility Management

Role & responsibilities

• Lead JLL management team in delivery of facility management services while ensuring maintenance services are delivered in line with contractual commitments and within budgets
• Define technical, commercial terms and conditions while defining operational scope and developing tender documents for Annual Maintenance Contracts and Service Level Agreements
• Evaluate team deployed by Vendors on site while assessing Service Levels and Performance Indicators with client representatives and defining performance assessment mechanisms
• Set annual goals for generating savings in areas such as energy and cost of maintenance operations while ensuring compliance of minimum wages acts and statutory compliance
• Maintain all records related to facility management operations performance while ensuring subcontractors meet training delivery commitments and structured maintenance service approach
• Analyse call outs to understand trends while undertaking strategic initiatives to minimize issues and scheduling cross feedback from subcontractors and client staff
• Train team members on Quality policies and procedures while auditing sub-contractors on quality of materials and site upkeep for comprehensive operational excellence
• Interface with client and JLL finance departments to raise client billing/invoicing while developing MIS reports for management team and chairing monthly progress meetings

Preferred candidate profile

• Tertiary qualifications in building management and/or business for enhanced operational understanding and strategic management capabilities across diverse facility environments
• Experience setting annual goals for generating savings in energy and maintenance operations costs while ensuring compliance of minimum wages acts and statutory requirements
• Understanding of facility management operations records maintenance while ensuring subcontractors meet training delivery commitments and structured service approaches
• Knowledge of call outs analysis and trend understanding while undertaking strategic initiatives to minimize issues and implementing cross feedback scheduling processes
• Experience training team members on Quality policies and procedures while auditing sub-contractors on quality of materials and site upkeep for operational standards
• Understanding of Jones Lang LaSalle staff performance review and performance appraisals while interfacing with HR department for training recommendations
• Knowledge of preventive maintenance register preparation and review while analyzing call outs for trend understanding and strategic initiative implementation
• Experience with client Finance team liaison while interfacing with finance departments for billing/invoicing and MIS reports development for management and client reporting.