City Head - Upselling -Indore

Summary:

We are looking for a high-performing City Head to lead our Upselling Sales function in the city. The

role involves driving revenue growth from our existing customer base through effective upselling

strategies, managing a team of Area Sales Managers (ASMs) and Relationship Managers (RMs), and

ensuring all performance targets are consistently achieved.

Eligibility Criteria:

● Two-Wheeler along with Driving License

● Laptop for Client Demo

Roles and Responsibilities:

● Team Management:

○ Lead, mentor, and manage a team of ASMs and RMs in the city.

○ Ensure each team member meets their targets and follows the sales process.

○ Conduct daily/weekly reviews to track performance, productivity, and pipeline

health.

○ Foster a high-performance culture and accountability across the team.

● Revenue & Target Achievement:

○ Own the city's monthly upselling revenue targets and deliver consistent growth.

○ Drive adoption and increased usage of all VAS offerings across the existing customer

base.

○ Strategically push higher-value plans and services to increase average revenue per

customer.

● Sales Strategy Execution:

○ Create and implement city-level sales plans based on company objectives.

○ Monitor market trends, customer feedback, and competitor activity to fine-tune

strategy.

○ Collaborate with marketing and product teams to run city-specific campaigns.

● Process & Reporting:

○ Ensure 100% CRM compliance and data hygiene.

○ Share daily/weekly performance reports with leadership.

○ Conduct regular field visits to support ASMs & RMs and ensure on-ground

alignment.

● Customer Success & Retention:

○ Work closely with the support and operations team to ensure existing clients are

satisfied.

○ Help resolve escalated customer issues and ensure long-term retention.

Additional Qualification and Skills:

● Bachelor's degree is preferred .

● Professional experience of 6-9 years in Sales.

2● Problem-solving attitude

● Customer-oriented mindset

● Knowledge of customer relationship management (CRM) practices

● Influencing Skills

● Presentability is required

• ● Fluent in communication