City Head (Field Sales)

Role & responsibilities

• Team Management:

Lead, mentor, and manage a team of ASMs and RMs in your territory.

Ensure each team member meets their targets and follows the sales process.

Conduct daily/weekly reviews to track performance, productivity, and pipeline health.

Foster a high-performance culture and accountability across the team.

• Revenue & Target Achievement:

Own the territories' monthly upselling revenue targets and deliver consistent growth.

Drive adoption and increased usage of all VAS offerings across the existing customer base.

Strategically push higher-value plans and services to increase average revenue per customer.

• Sales Strategy Execution:

 Create and implement territory-level sales plans based on company objectives.

 Monitor market trends, customer feedback, and competitor activity to fine-tune strategy.

 Collaborate with marketing and product teams to run city-specific campaigns.

• Process & Reporting:

Ensure 100% CRM compliance and data hygiene.

Share daily/weekly performance reports with leadership.

Conduct regular field visits to support ASMs & RMs and ensure on ground alignment.

• Customer Success & Retention:

Work closely with the support and operations team to ensure existing clients are satisfied.

Help resolve escalated customer issues and ensure long-term retention.

Additional Qualifications and Skills:

• A bachelor's degree is preferable.
• Professional experience of 6-9 years in Sales.
• Problem-solving attitude
• Customer-oriented mindset
• Knowledge of customer relationship management (CRM) practices
•  Influencing Skills
• Presentability is required
• Fluent in communication