City Head / City General Manager -Ride-Hailing Operations

Role & responsibilities

• Lead the complete launch, operations and growth of VRides in the assigned city.
• Develop and execute the city launch and expansion strategy.
• Recruit, onboard and activate Bike, Auto and Cab Captains.
• Build and manage Zone Managers, Field Executives and other city-level teams.
• Achieve targets for active Captains, completed rides, customer acquisition and revenue.
• Develop local marketing initiatives and business partnerships.
• Monitor Captain availability, acceptance rates and cancellation rates.
• Ensure high standards of customer service and resolve operational issues.
• Coordinate with central Operations and Technology teams to resolve city-level issues.
• Manage the approved city budget and control operational expenses.
• Track city-level KPIs and submit regular reports to Head Office.
• Identify opportunities to increase ride volume and revenue.
• Build relationships with Captains, fleet owners, local businesses and other stakeholders.
• Take ownership of city-level operational performance and profitability.

Preferred candidate profile

• 58 years of relevant experience in ride-hailing, mobility, logistics, fleet management, transportation, delivery operations or field operations.
• Graduate degree required; MBA preferred.
• Strong knowledge of the assigned city's geography and transportation ecosystem.
• Experience managing field teams and achieving operational targets.
• Experience in driver/Captain acquisition and fleet operations is preferred.
• Strong leadership, communication, negotiation and problem-solving skills.
• Ability to independently manage city-level operations.
• Willingness to work extensively in the field during city launch and expansion.
• Strong understanding of KPIs, revenue, cost control and team performance.

Perks and benefits

• Fixed salary up to 6 LPA, depending on experience and capabilities.
• Performance-linked incentives based on city-level targets.
• Opportunity to lead and build operations for a growing mobility platform.
• Career growth opportunities within VRides.

Company: VRides Laxo Orbis Technologies Private Limited

Locations: Hyderabad, Vijayawada, Visakhapatnam, Tirupati, Guntur & Ongole