City Engineer

Position: City Engineer EV Infrastructure

Locations - Kanpur, Kolkata, Rajasthan and Assam (Field and Travelling Job)

Job Description:
As part of Kazam’s Service Team, the Service Engineer will independently handle one or more EV product groups, ensuring timely and expert service support. The role requires identifying the root cause of issues, classifying them as app or service-related, and collaborating with relevant teams to provide quick onsite resolutions. The candidate must coordinate with internal functions to reduce turnaround time (TAT) and ensure customer satisfaction and operational excellence in the EV charging ecosystem.

Roles & Responsibilities:

1. On-field role responsible for installation, commissioning, and maintenance of EV chargers and related electrical systems at client locations.
2. Deliver basic operational training to clients during installations.
3. Provide efficient product support and ensure preventive maintenance is conducted at regular intervals.
4. Troubleshoot and resolve EV charger, networking, and power-related issues to minimize downtime.
5. Report all maintenance and service activities promptly.
6. Maintain strong client relationships and act as the primary point of contact for assigned accounts.
7. Follow Kazam’s field service standards, safety, and operational policies.
8. Maintain an adequate stock of spare parts and EV components for service efficiency and should know Vendor Management

Skills & Qualifications:

• Diploma or Degree in Electrical/Electronics(electrical or electronics subjects).
• Minimum 3 to 5 years of experience in service, maintenance, or field support (EV industry preferred).
• Strong troubleshooting, analytical, and problem-solving abilities.
• Knowledge of EV chargers, power electronics, RS-485/Modbus communication, and CMS/EMS platforms is a plus.
• Self-driven, multitasking, and excellent communication and organizational skills.Role & responsibilities