City AM- Mumbai

Porter | Creating Impactful Journeys

About Porter

At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation. If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!

Company URL: https://porter.in/

What You'll Own

We are looking for a City AM – Insights who will act as the city's insight engine — ensuring disciplined execution, sharp RCA, strong supply pulse, and consistent team performance, while maintaining high quality and audit standards.

What You'll Do

Execution & Calendar Discipline

• Own and drive adherence to the Category X activity calendar
• Ensure timely completion of rituals, sampling, and RCAs

Insights & Root Cause Analysis

• Identify deviations in key metrics and lead deep RCAs
• Translate data and market signals into clear, actionable insights
• Partner with central teams on structured problem solving

Supply Pulse (VoP / VoC)

• Own the city-level Voice of Partner and Voice of Customer
• Surface recurring issues, risks, and opportunities with clear POVs

Team Performance Management

• Drive team efficiency and productivity
• Track incentive eligibility and publish weekly performance reports

Team Experience & Stability

• Ensure role clarity, goal alignment, and smooth transition into new structures
• Regularly track team pulse and address friction points early

Quality & Audit Excellence

• Own audits, scoring, and follow-through
• Ensure strong process discipline and quality benchmarks

What Success Looks Like

• High calendar adherence with minimal misses
• Consistently high-quality, decision-ready insights
• Strong VoP/VoC rigor influencing city actions
• Improved team performance and incentive coverage
• Stable teams with strong audit scores

What We Look For (Skills & Mindset)

• Strong analytical thinking
• Business judgment
• Structured communication
• Stakeholder management
• People sensitivity
• Process orientation
• Ownership mindset

Educational Qualifications

B.Tech (Any domain) / B.Sc (Computer Science / Mathematics / Statistics) / B.E and/or Master's degree in any domain (Business Management / Operations / Computer Science / Arts, etc.)

Data Privacy & Candidate Consent:

By applying for this position, I voluntarily consent to submitting my information and documents (collectively Personal Data), and hereby consent to SmartShift Logistics Solutions Private Limited and its affiliates, subsidiaries or group companies (collectively Company) collecting, using, processing and storing such information and documents for the purposes of evaluating my application and candidature, in accordance with the Company's policies and applicable law. I further consent to the Company sharing my Personal Data with third parties, including to its affiliates, subsidiaries and vendors for the aforementioned purposes and to the consequential use, processing and storage of my Personal Data by such third parties. I further understand that my Personal Data will be stored for such periods as may be required for the Company, subject to applicable law.