Citrix VDI System Engineer

• Ready to take ownership of enterprise Citrix/VDI environments and make a real impact for customers 
• Looking for a role where you can combine technical expertise, problem-solving, and continuous improvement every day 

As our new VDI System Service Engineer, you will ensure the stability, security, and performance of enterprise Citrix/VDI environments by managing incidents, service requests, changes, and problem resolution. You will troubleshoot complex technical issues, implement service improvements, and maintain accurate documentation while delivering high-quality managed services. Working closely with customers and internal teams, you will help optimize the end-user experience and meet agreed service levels. 

Key Responsibilities 

• Manage and resolve incidents to ensure a stable and reliable Citrix/VDI environment 
• Process service requests and implement approved changes in line with SLA commitments 
• Investigate and resolve recurring issues through problem management and root cause analysis 
• Perform platform maintenance, health checks, and housekeeping activities 
• Create and maintain accurate technical and operational documentation 
• Collaborate with customers and internal teams to deliver continuous service improvements 

• Proven experience designing, implementing, securing, and managing enterprise Citrix/VDI environments 
• Strong troubleshooting skills with the ability to analyze, diagnose, and resolve complex issues in production environments. 
• Experience with workflows, blueprints, and automation, combined with a solid foundation in Linux and related technologies 
• Ability to deliver high-quality managed services while meeting customer expectations and SLA requirements 
• Strong communication and collaboration skills, with the ability to explain technical concepts clearly to both customers and colleagues 
• Excellent documentation skills, including creating and maintaining clear technical documentation and system records 
• A structured, proactive, and customer-focused approach to work; relevant Citrix, VMware, Windows, or Linux certifications are an advantage 

Citrix Knowledge: 

• Strong experience with Citrix Virtual Apps and Desktops, including the deployment, configuration, and management of virtual desktops and applications 
• Hands-on experience with Citrix StoreFront, Citrix Gateway, PVS, and MCS for secure access and virtual machine provisioning 
• Proven ability to troubleshoot, optimize, and tune Citrix environments to ensure performance, stability, and a seamless user experience 
• Expertise in Citrix Profile Management and policy configuration 
• Basic understanding of Linux administration and troubleshooting 

What we offer:    

Our company benefits vary based on your location, but always include:     

• Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values)    
• A mentor who supports your successful start and is at your side with advice and action    
• President's Club: Recognition awarded by leadership and your peers    
• Lifelong education: A variety of training and development opportunities    
• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future  

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.