Citrix/VDI infrastructure Admin For Hyderabad/Chennai locations

Role & responsibilities

Responsible for managing and supporting Citrix/VDI infrastructure, ensuring high availability, incident resolution, SLA compliance, proactive monitoring, and operational excellence in a 24x7 enterprise environment.

Detailed Job Description:

• Has good experience on Windows 10/11 VDI deployment and support using different provision methods.
• Good experience on supporting VDI environment issues likes connection, performance, profile mgmt, application etc..
• Good experience on Citrix Products especially with XenDesktop 7.x & 6.x, XenApp 7.x & 6.x, Provisioning Services and its components installation and configuration with troubleshooting mythology at each components level.
• Good experience on profile management in VDI environment.
• Experience on Microsoft active directory domain.
• Understanding of Microsoft group policy.
• Strong problem-solving skill, ability to work on adhoc requirement and multiple technologies.
• Follow necessary customer process in term of compliance and SLA requirement.
• Good team player for operation support and be innovative to improve operation tasks.
• Responsible for handling Incident and Request Management.
• Monitor the infra proactively and fix it even before user's report it.
• Provide support for L1 engineers for incident investigation, diagnosis, and resolution.
• Ensure resolution of most of the incidents and service requests.
• Provide input to Level 3 for problem management and resolution of major or elevated incidents.
• Ensure ITIL compliance for all incidents and service calls
• Ensure KPI compliance for all incidents and service calls
• Adhere to documented notification and escalation process
• Communicate to the customer while responding to a case and after resolution of the case.
• Participate in regular reviews with the team leads /managers
• Update daily reports and checklists as defined.
• Create and update documentation
• Daily health checks on the Citrix environment to ensure service availability
• On- Call Support
• Work in 24x7 shifts
• Good communication skills