Citrix Administrator

Role & responsibilities:

• Administer and support Citrix Virtual Apps and Desktops (CVAD) environments.
• Manage Citrix Delivery Controllers, StoreFront, Citrix Studio, Director, and related components.
• Configure and manage Citrix Machine Catalogs, Delivery Groups, Applications, and Policies.
• Perform day-to-day monitoring, troubleshooting, and performance optimization of Citrix environments.
• Manage Citrix Gateway/ADC (NetScaler), including authentication, load balancing, SSL certificates, and access policies.
• Troubleshoot application launches, user sessions, profile issues, printing, connectivity, and performance-related problems.
• Work with Active Directory, Group Policy, DNS, DHCP, and Windows Server environments.
• Manage and troubleshoot user profiles using technologies such as Citrix Profile Management and/or FSLogix.
• Perform patching, upgrades, migrations, and configuration changes across Citrix infrastructure.
• Monitor system capacity, availability, and performance and proactively address potential issues.
• Handle incidents, service requests, and change requests in accordance with defined SLAs.
• Participate in major incident resolution and provide root-cause analysis for recurring issues.
• Maintain technical documentation, operational procedures, and environment diagrams.
• Coordinate with other infrastructure teams, vendors, and application teams for issue resolution.
• Follow ITIL processes and organizational security and compliance standards.

Preferred candidate profile:

• 8.5 to 12 years of experience in Citrix Administration.
• Strong hands-on experience with Citrix Virtual Apps and Desktops / XenApp / XenDesktop.
• Experience with Citrix Studio and Director.
• Good knowledge of Citrix Delivery Controllers and StoreFront.
• Hands-on experience with Citrix ADC / NetScaler / Citrix Gateway.
• Strong knowledge of Windows Server and Active Directory.
• Experience with Group Policy, DNS, DHCP, and networking fundamentals.
• Knowledge of Citrix policies, application publishing, session management, and troubleshooting.
• Experience with Citrix Profile Management and/or FSLogix.
• Good understanding of virtualization technologies such as VMware.
• Experience with Citrix upgrades, migrations, patching, and environment maintenance.
• Strong troubleshooting and problem-solving skills.

Good to Have:

• Citrix certifications such as CCA-V, CCP-V, or CCE-V.
• Experience with cloud-based Citrix environments, particularly Citrix DaaS/Azure.
• PowerShell scripting and automation experience.
• Knowledge of monitoring tools and ITSM platforms.
• Experience working in enterprise-scale Citrix environments.
• ITIL certification or knowledge of ITIL processes.

Key Competencies:

• Strong analytical and troubleshooting skills.
• Excellent communication and stakeholder-management abilities.
• Ability to work independently as well as part of a distributed infrastructure team.
• Ability to handle critical production issues and work under pressure.
• Strong documentation and incident-management skills.