Citrix Administrator

Key Responsibilities*

• Own the endtoend Citrix platform (Citrix DaaS / CVAD / Citrix Cloud or onprem).
• Design, review, and approve Citrix architecture (Workspace, VDAs, Cloud Connectors).
• Ensure scalable, secure, and highly available designs across regions and data center.
• Define standards and best practices for images, catalogs, delivery groups, and policies.
• Act as the final escalation point (L3) for complex Citrix incidents.
• Lead major incident bridges, especially for outages, performance degradation, or logon failures.
• Perform deep root cause analysis (RCA) using:
  Citrix Monitor, HDX Insight
  eG / Azure / UberAgent
  Event logs, netstat, procmon, Wireshark
• Identify longterm fixes and preventive actions.
• Optimize logon performance, session responsiveness, and application launch times.
• Tuning of:
  Citrix policies (HDX, CPU, memory, graphics)
  Profile management (UPM, FSLogix)
• Proactively identify performance bottlenecks and capacity risks.
• Reduce recurring incidents and postproduction defects.
• Enforce security hardening aligned to enterprise standards.
• Apply Citrix hotfixes, security updates, and zeroday mitigations.
• Collaborate with security teams on:
  CVE remediation
  Vulnerability scans
  Audit findings
• Ensure compliance with access controls and data protection standards.
• Develop and maintain PowerShell automation for:
  Health checks
  Catalog and delivery group management
  Maintenance actions
• Reduce manual effort and operational risk through scripting and tooling.
• Improve platform reliability and operational efficiency.
• Plan and execute Citrix upgrades (VDAs, Cloud Connectors, Workspace app).
• Validate changes via nonproduction testing and rollback strategies.
• Participate in CAB and review highrisk changes.
• Ensure minimal user impact during releases.