Citrix Administration & Support Professional

Key Responsibilities
   . Administer and support Citrix Virtual Apps and Desktops (CVAD) environments.
. Manage and maintain Citrix Cloud, Delivery Controllers, StoreFront, Director, and Citrix Workspace.
. Configure, manage, and troubleshoot Citrix ADC (NetScaler), including Load Balancing, Gateway, and SSL certificates.
. Perform installation, configuration, upgrades, patching, and migration of Citrix infrastructure.
. Monitor system performance and proactively address capacity and performance issues.
. Troubleshoot complex user, application, profile, and connectivity issues.
. Manage FSLogix, Citrix Profile Management, and user profile solutions.
. Support virtualization platforms such as VMware vSphere and Microsoft Hyper V.
. Implement disaster recovery and business continuity procedures for Citrix environments.
. Collaborate with application, server, network, and security teams to ensure seamless service delivery.
. Develop and maintain technical documentation, SOPs, architecture diagrams, and knowledge articles.
. Participate in incident, problem, and change management processes following ITIL practices.
. Mentor junior administrators and provide technical leadership for Citrix related projects.

Required Skills & Experience

. 8+ years of experience in Citrix administration and support.
. Strong experience with: Citrix Virtual Apps and Desktops (CVAD) Citrix Cloud Citrix ADC (NetScaler) StoreFront Delivery Controllers Citrix Director Citrix Workspace Environment Management (WEM)
. Expertise in Windows Server 2016/2019/2022 administration.
. Experience with VMware vSphere, ESXi, and Virtual Desktop Infrastructure (VDI).
. Strong understanding of Active Directory, DNS, DHCP, GPOs, and PowerShell scripting.
. Experience managing SSL certificates, MFA, and security hardening.
. Knowledge of FSLogix, Azure Virtual Desktop (AVD), and Microsoft Entra ID is highly desirable.
. Strong troubleshooting and root cause analysis skills.
. Excellent communication and stakeholder management skills.

Preferred Certifications

. Citrix Certified Professional (CCP V)
. Citrix Certified Expert (CCE V)
. Microsoft Azure Administrator (AZ 104)
. VMware VCP
. ITIL Foundation Certification

Key Competencies

. Technical Leadership
. Problem Solving & RCA
. Customer Focus
. Team Collaboration
. Automation & Process Improvement
. Change & Release Management

Nice to Have:

. Experience with Azure Cloud and Azure Virtual Desktop (AVD).
. Knowledge of Infrastructure as Code and automation tools.
. Experience supporting large scale enterprise environments with 5,000+ users.