CISNGE - ITOM Event Management Engineer

Roles & Responsibilities

• Implement, configure, and maintain ServiceNow ITOM Event Management solutions.


• Integrate enterprise monitoring tools with ServiceNow Event Management.


• Configure Event Rules, Alert Correlation, Alert Aggregation, and Alert Suppression.


• Manage and support MID Servers, Event Connectors, and monitoring integrations.


• Automate incident creation and remediation workflows based on event alerts.


• Perform Event Management health checks, optimization, and troubleshooting.


• Work with CMDB and Service Mapping teams to improve service visibility.


• Analyze event patterns and reduce alert noise through correlation techniques.


• Collaborate with Infrastructure, Network, Cloud, Application, and Operations teams.


• Support Incident, Problem, Change, and Major Incident Management processes.


• Develop dashboards, reports, and operational monitoring views.

Technical Requirement Technology-> Infra_ToolAdministration-ITSM-> ServiceNow-> Event Management,Technology-> Infra_ToolAdministration-ITSM-> ServiceNow-ITOM

Educational Requirement Bachelor of Engineering

Preferred Skills Technology-> Infra_ToolAdministration-ITSM-> ServiceNow-ITOM,Technology-> Infra_ToolAdministration-ITSM-> ServiceNow-> Event Management

Service Line Cloud & Infrastructure Services