CISNGE - ITOM Event Management Engineer
Paragthi Enterprise (infosys Limited Jaipur, Pune) · Hyderabad · onsite · Posted 21d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities:
- Key Responsibilities
- Implementation and optimization of ServiceNow Event Management including Event Rules Alert Rules Impact Mapping and CMDB integrations
- Design and maintain integrations with event sources e
- g
- Dynatrace Microsoft SCOM etc
- using MID Servers APIs and connectors
- Develop and refine alert correlation logic and actionable notifications to support IT operations
- Collaborate with Incident Problem and Change Management teams to ensure seamless process alignment
- Establish monitoring dashboards KPIs and reporting for event and alert management
- Drive the adoption of Service Operations Workspace and enhance user experience
- Support automation of event response using ServiceNow Orchestration and playbooks
- Provide SME level support troubleshooting and continuous improvement of the Event Management capability
- Ensure alignment with ITOM AIOps and CMDB strategies for holistic IT visibility
- Maintain documentation including architecture diagrams knowledge articles and SOPs
- Strong knowledge of integrating monitoring tools e
- g
- Dynatrace SCOM with ServiceNow
- Solid understanding of CMDB data model and Service Mapping concepts
- Experience with MID Server configuration and troubleshooting
- Proficiency in ServiceNow components Event Rules Alert Rules Impact Mapping Service Operations Workspace
- Familiarity with ITIL processes Incident Problem Change CMDB
- Strong analytical and problem solving skills
- Excellent communication and stakeholder management abilities
- ServiceNow Certified Implementation Specialist CIS Event Management
- Experience with AIOps Predictive Intelligence and automated remediation workflows
- Knowledge of automation and orchestration tools e
- g
- Flow Designer IntegrationHub PowerShell scripts
- Experience in large scale enterprise environments with complex IT ecosystems
Technical Requirements:
- Required Skill Servicenow ITOM
Additional Responsibilities:
- Location Hyderabad STP Gachibowli
Preferred Skills:
Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOMSourced from foundit
Skills
impact mappingalert correlation logicCMDB strategiesCmdb IntegrationsIntegration HubplaybooksAIOpsFlow Designeritil processesapisSOPsDynatraceSCOMMID Serversarchitecture diagramspowershell scriptsitomMID Server configurationServiceNow OrchestrationEvent RulesKnowledge ArticlesServiceNow Event ManagementConnectorsService Operations Workspacealert rules
About Paragthi Enterprise (infosys Limited Jaipur, Pune)
Paragthi Enterprise (infosys Limited Jaipur, Pune)
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