Cisco UCCE & Verint Support Engineer
Selective Global Search · Noida · onsite · Posted 21d ago
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
Required Skills
- 6+ years of experience in Cisco CUCM, UCCE/PCCE, and Verint.
- Minimum 2 end-to-end UCCE implementation projects.
- Strong troubleshooting skills in CUCM, CUIC, CVP, and UCCE/PCCE.
- Hands-on experience with SIP, VoIP, QoS, CTI integrations, and APIs.
- Good knowledge of SQL, Windows Server, Linux, and UCCE database.
- Experience with ICM Script Editor and Outbound Dialer.
- Expertise in Verint/Calabrio call recording.
- Familiar with ITIL, Incident & Change Management.
- Good communication and team mentoring experience.
Preferred Skills
- CCNP Collaboration or Cisco UCCE Certification.
- Experience with Genesys, Avaya, or Cloud Contact Center.
- Knowledge of JavaScript, Python, or PowerShell.
Work Mode : Business hours, with on-call/escalation availability to support a 24x7 contact center environment
Sourced from naukri
Skills
About Selective Global Search
Selective Global Search
51-200
employees
1984
42 years old
New Delhi, Delhi
India
₹4.2L PA avg
Avg at Selective Global Search
About
The organization is a leading knowledge-driven solutions provider to the global construction industry, with over two decades of experience in delivering benchmark projects. It offers a comprehensive range of services including architectural design, engineering, project management, and construction, catering to diverse sectors such as institutional, manufacturing, retail, commercial/IT parks, healthcare, hospitality, data centres, residential, renewable energy, and transportation. With a strong commitment to excellence, the firm adopts a customized approach for each project, aligning delivery with client business objectives. Its core strengths lie in innovation, technical expertise, and experienced leadership. With an established presence across India and the Middle East.
Industries
Employee ratings
10 reviews
Culture
3.0
Career growth
2.8
Work-life
2.8
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