Cisco UCCE/IVR & NICE Support 22nd August 26 Walkin Chennai

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Cisco UCCE/IVR & NICE Support

Experience Range: 4 to 8 Years

Location: Chennai

Interview Date: 22nd August 26 (09:00 AM to 12:00 PM)

Interview Venue: Gate 04, TCS Siruseri Campus,Plot No. 1, G‑1, SIPCOT Information Technology Park

Near Siruseri Special Economic Zone (SEZ), Navalur Post, Siruseri, Chennai – 603103, Tamil Nadu

Note-While coming for Walkin:-

· Please carry 2 or more copies of updated resume, 2 Passport size photo along with Govt ID proof(Xerox 2 copies)

· Please do not bring personal laptop or electronic gadgets to TCS premises.

Must Have:

• Experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio
• Hands-on experience with NICE CXone development (Studio, APIs, scripting).
• Strong understanding of Cisco UCCE/UCCX call flows and routing logic.
• Proficiency in programming languages (JavaScript, Python, or .NET).
• Experience with REST APIs, web services, and data exchange formats (JSON, XML).

Good to Have:

• The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications
• Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
• Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
• Translate Cisco call flows and routing scripts into NICE CXone equivalents.
• Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
• Develop automation scripts for provisioning and configuration.
• Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.
• Prepare technical documentation, migration guides, and code repositories.

Essential:

• NICE CXone Mpower
• Cisco CUCM, CVP, Finesse knowledge.

Minimum Qualification:

• 15 years of full-time education
• Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)