Cisco PCCE & Finesse Workflow Engineer - All Locations
Insightek Global Consulting · Hyderabad · hybrid · Posted 72d ago
About a minute. You'll make an account on the way through.
About this role
Description
- Strong hands-on experience with Cisco PCCE in enterprise environments.
• Proven expertise in Cisco Finesse (agent desktop customization and gadget development).
• Experience with CCP REST APIs and XMPP-based integrations.
• Solid understanding of contact center routing logic (queues, skills, priorities, task routing).
• Experience designing high availability and disaster recovery solutions.
• Familiarity with messaging systems such as Kafka or Redis.
• Experience with observability and monitoring tools (Splunk, Prometheus, Grafana).
• Working knowledge of CI/CD practices (GitOps, Helm, ArgoCD).
• Proficiency with SQL Server or PostgreSQL.
• Experience working in healthcare or other regulated environments (HIPAA/PHI).
• Strong troubleshooting, communication, and documentation skills.
Nice to Have
• Experience integrating Google Contact Center AI (Dialogflow CX) with Cisco platforms.
• Familiarity with Genesys or other contact center platform migrations.
• Advanced knowledge of Docker/Kubernetes (OpenShift preferred).
• Scripting experience (Python, PowerShell) for automation.
• Experience with cloud platforms (AWS, GCP, Azure) in hybrid architectures.
Responsibilities
- Back-End Development: Design, build, and maintain efficient, reusable, and reliable code
for our server-side application
• Front-End Development: Build engaging and responsive user interfaces using front-end
technologies including React JS and Angular JS.
• Database Management: Manage and optimize data storage solutions
• AI Integration & Prompt Engineering: Utilize experience in prompt engineering (system
prompts & user prompts) and AI-driven development tools like GitHub Co-pilot and Cursor
to enhance development efficiency and integrate AI features into applications.
• System Architecture & DevOps knowledge: In-depth understanding of the entire web
development process (Object Oriented programming, design patterns, development, and
deployment) and DevOps practices, including CI/CD pipelines.
• Performance & Troubleshooting: Troubleshoot existing scripts, perform point bug fixes,
and conduct application performance tuning and resource usage optimization.
• Collaboration & Agile Methodologies: Collaborate with cross-functional teams in an Agile
and Scrum environment, utilizing tools like Jira and Git for project and task tracking.
Sourced from naukri
Skills
About Insightek Global Consulting
Insightek Global Consulting
IT Services & Consulting
51
employees
2021
5 years old
Bangalore, Karnataka
India
₹9.5L PA avg
Avg at Insightek Global Consulting
₹8.5L – ₹13L PA
This role
About
InsighTEK Global is IT Consulting and Services company. We consult, design and deliver Digital Transformation for enterprises by creating customized solutions based on specific business challenges, so our clients can accomplish their business goals, with improved processes and productivity and deliver better customer and employee experience at optimal costs for sustainable results.
We consult, design, and deliver Digital transformation for enterprises by creating customized solutions based on specific business challenges so our clients can accomplish their business goals, with improved processes and productivity and deliver better customer and employee experience at optimal costs.
Our expertise in providing software solutions to complex business management and business workflow process problems has enabled and equipped our clients with scalable and flexible solutions that adapt to dynamically changing business processes and requirements.
Our core competency lies in web / mobile app development, SAP and Cyber Security solutions and supporting our clients to ramp up their offshore teams here in India. InsighTek enables its customers to insource and outsource workforce management, allowing them to focus on achieving their strategic goals. We deliver workforce flexibility, quality improvement, innovation and cost reduction with upfront commitments on results delivery. We provide global best practices delivered locally.
Our Expertise is Your Advantage : Team InsighTek has over 20 years of experience in the IT industry and our truly unique offering of IT staffing and recruiting plus in-house IT consulting and software development brings out a unique value proposition that you can experience as our esteemed clients. . Providing our customers with IT staffing and in-house consulting all under one roof makes InsighTek Global a remarkably powerful problem-solving machine and a mold-breaking innovator in today’s IT industry.
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Culture
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Career growth
4.2
Work-life
4.3
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