CISAMRMFRE-Command Center Analyst Admin-JL3
Infosys · Bengaluru · onsite · Posted 23d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Required Skills
- Strong understanding of ITIL Incident, Problem, Change, and Service Management processes.
- Experience in Major Incident and Escalation Management.
- Knowledge of infrastructure services including Server, Network, Cloud, End User Computing, and Security operations.
- Strong analytical and troubleshooting capabilities.
- Excellent verbal and written communication skills.
- Stakeholder and client management experience.
- Dashboarding and reporting knowledge using Excel, Power BI, ServiceNow, or monitoring tools.
- Ability to work under pressure and manage multiple critical incidents simultaneously. Qualifications
- Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
- ITIL Foundation Certification preferred.
- ServiceNow exposure preferred.
- Experience in Command Center, NOC, Service Desk, IT Operations, or Infrastructure Support environments. Required Skills
- Strong understanding of ITIL Incident, Problem, Change, and Service Management processes.
- Experience in Major Incident and Escalation Management.
- Knowledge of infrastructure services including Server, Network, Cloud, End User Computing, and Security operations.
- Strong analytical and troubleshooting capabilities.
- Excellent verbal and written communication skills.
- Stakeholder and client management experience.
- Dashboarding and reporting knowledge using Excel, Power BI, ServiceNow, or monitoring tools.
- Ability to work under pressure and manage multiple critical incidents simultaneously. Qualifications
- Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
- ITIL Foundation Certification preferred.
- ServiceNow exposure preferred.
- Experience in Command Center, NOC, Service Desk, IT Operations, or Infrastructure Support environments.
Sourced from foundit
Skills
ITIL Incident Problem Change and Service Management processesMajor Incident and Escalation ManagementServicenowMonitoring ToolsPower BiAnalytical and troubleshooting capabilitiesexcel
About Infosys
Infosys
IT Services & Consulting
323.6k+
employees
1981
45 years old
Bengaluru/Bangalore, Karnataka
India
About
Infosys is a global leader in next-generation digital services and consulting.
Industries
IT Services & ConsultingConsulting
Employee ratings
48,765 reviews
3.5/ 5
Culture
3.6
Career growth
2.6
Work-life
3.6
Employees rate it well for
Salary10252Work Life Balance6251Work Culture5404Learning4530Appraisal3780
Find them on