BENGALURU · FULLTIME
CIS PROJECT & PROGRAM MANAGEMENT Professional
Zensar Technologies
Bengaluru · onsite · Posted 13d ago
Sourced from
Undisclosed4–8 yrsfulltimeBengaluru
Your match
?
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
- The Operational Landscape Manager (OLM) is accountable for end-to-end operational governance of supplier contracts and service delivery, ensuring suppliers meet contractual commitments, KPIs, and compliance standards.
Basic/Generic
- Project Managers plan, control and execute a project or set of related projects to meet identified business needs and deliver business value.
- As Project Manager, leads small-to-medium projects of moderate complexity. Typical project size: fewer than 10 FTE OR Participates as a member of a project team for larger and more complex projects.
- Quickly earns the trust of sponsors and key stakeholders. Resolves conflict and delivers tough messages with grace. Continually updates relevant business stakeholders of project status.
- Project Managers plan, control and execute a project or set of related projects to meet identified business needs and deliver business value.
- As Project Manager, leads small-to-medium projects of moderate complexity. Typical project size: fewer than 10 FTE OR Participates as a member of a project team for larger and more complex projects.
- Quickly earns the trust of sponsors and key stakeholders. Resolves conflict and delivers tough messages with grace. Continually updates relevant business stakeholders of project status.
- Key Responsibilities
- Monitor supplier compliance with contract obligations and service commitments.
- Track delivery of contracted services and deliverables.
- Review monthly KPIs, service levels, and charges for discrepancies.
- Manage supplier performance and drive corrective action plans.
- Act as primary interface between business IT, suppliers, and internal teams.
- Drive incident, problem, and change management processes.
- Ensure compliance with audit, security, and regulatory requirements.
- Approve work requests beyond predefined financial thresholds.
- Support demand forecasting and capacity planning.
- Drive continuous improvement and innovation initiatives.
- Stakeholder Interfaces
- Internal: IT Operations Managers, Business Stakeholders, Service Management, Procurement.
- External: Supplier Delivery Managers, Vendor Operations Teams.
- Success Measures
- SLA and KPI compliance.
- Reduction in incident volume and downtime.
- Supplier performance improvement.
- Audit and compliance adherence.
- Cost optimization and value realization.
- Skills Experience
- Stakeholder management and communication skills.
- Knowledge of IT service management (ITIL processes).
- Analytical capability for performance tracking and reporting.
Understanding of compliance, security, and risk management
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
it operationsProgram ManagementDemand Forecastingitil processesit service managementproject managerChange ManagementPerformance TrackingProject ManagementCommunication SkillsoperationsProcurementcomplianceForecasting
Section · Company
About Zensar Technologies
Zensar Technologies
IT Services & Consulting
10.0k+
employees
2001
25 years old
Pune, Maharashtra
India
About
Zensar is a global organization that conceptualizes, builds, and manages digital products through experience design, data engineering, and advanced analytics for leading companies.
Industries
IT Services & Consulting
Employee ratings
2,994 reviews
3.7/ 5
Culture
3.5
Career growth
3.0
Work-life
3.8
Employees rate it well for
Work Life Balance442Work Culture366Senior Management300Salary295Job Security229
Find them on