Circle Accounts Manager

Job Purpose:

The role is mainly responsible for business management & growth in the defined circle. The key responsibilities include the achievement of Sales AOP for the circle, Circle Customer Account Management, internal & external stakeholder management, and accurate collections driven by mitigation and timely resolution of billing related disputes.

The incumbent will be broadly responsible for the following:

1. Proactively track the status of all circle level collections against receivables and closely monitor the ageing of receivables.
2. Provide status updates to Manager on a periodic basis with details of amount due for specific accounts, current status, action plan for recovery, etc.
3. Plan and execute visits to all clients within the circle and build strong relationships with circle level customer stakeholders to ensure timely and
   comprehensive collection of dues
4. Engage with the internal finance teams to ensure accurate and detailed reconciliation of payments against invoices raised. Carry out timely resolution of collections related issues (through credit / debit notes, where required).

Job Responsibilities:

Collections

• Ownership of 100% collection as per Monthly Target
• DSO and Aging of outstanding
• Red flag any issue anticipated to have adverse impact on timely collection of dues.
• Internal customer on boarding for the support required in terms of timely collections.
• Adherence to Collection Process and Escalation Matrix.
• Carry out timely resolution of collections related issues. Where required, ensure that resolution of issues through a credit note / debit note is completed within 180 days of billing                                                                                                                           

Customer Engagement and Sales Funnel Generation

• Circle account management for MNO and ISP at N-1 level
• ZBM relationship management / BSNL SSA level mapping
• Driving Customer satisfaction across MNO team
• Sales and Revenue target achievement for Anchor/ Colo for the respective account
• Sales Funnel generation
• Customer DPR reporting
• Internal reporting Account Wise
• Validation of customer inputs in SR, SO, RFAI for ER
• Reconciliation with customer and coordination with ER

Dispute Resolution

• Accurate reporting of Outstanding & Billing Disputes
• Mitigation & Resolution of billing disputes in a timely manner                                                                              

Engagement with Circle Level Client Stakeholders

• Strong Customer Relationship & Business Engagements.
• Daily / Weekly interactions with Operator execution teams at Circles.
• Drive C-SAT process at circles and own continuous improvement plan internally & externally.
• Manage issues raised by OPCOs that impact New Business & Collections
• Create Customer delight across the spectrum of external stakeholders                                                                                                           

Accurate Market Intelligence & Timely Information Sharing

• Monthly Market Share Analysis & Reporting
• Order Win / Loss Analysis
• Engagement with the Operator teams for emerging requirements and business trends
  

Required work experience

• Industry: Telecommunications
• Role: Collections / Sales
• Years of experience: Minimum 5 years of experience in a sales / collections role