Cinema Manager

• Ensuring Financials of cinema/ Unit (Like SPH, ATP, Strike rate).

• Tracks and directs the performance of the cinema on daily basis through consistent implementation of the SOPs and tracking of the business environment towards achievements of the monthly targets (revenues- Box/Concessions/LAM and customer satisfaction scores) and identifies key contributing members for rewards/incentives.

• Drive Local Area Marketing to increase admissions to the cinema. Also to establish PVR INOX, not only as Cinema but as an overall entertainment destination of first choice.

• Drive sales to enhance cinema performance.

• COGS Control.

• Ensures redressal of all customer complaints at the cinemas within stipulated timelines.

• Ensures compliance to Cinema SOPs and achieving benchmark scores in Quality Audits

• Ensures cinema delivers excellent customer service and qualifies benchmark ratings in Mystery customer audits

• Plans and implements the On the Job Training/Operational Training for Duty Managers and Duty Officer and front line staffing coordination with the training team, for operational efficiency.

• Attrition Control by keeping close contact with cinema team members and keep them motivated.

• Training of team on various initiatives (local and corporate)

• Facilitates implementation of all marketing drives at the cinema as per the corporate directives.

• Ensuring accurate and timely reporting of site performance against the targets for consistent tracking and timely mid-course correction by the management.

• Ensure full support of all verticals to the cinema team for all matters related to the upkeep of the assets and availability of the systems through interventions and escalations.

• Statutory Compliance and Liasioning. Interact with local authorities (Govt./Police/Developer)for smooth operations and timely support to the cinema).

• Develops a strong bonding amongst the cross functional team members through building common understanding of the cinema performance and their contribution towards achievement of the same

• Responsible to the Area Head for delivery against targets.