CI Specialist

Job Title: CI Specialist - CHB Compliance & Contingency Officer

Location: Mumbai

Purpose of the Role

The CHB Product Expert is responsible for assisting the sales team with technical queries and addressing customer requirements with cost-effective, high-quality solutions. The role is also responsible for onboarding new clients into the process and acts as a key point within the entire commercial engagement with customers.

Key Responsibilities

• Deliver Area Strategy for CHB with focus on maximizing revenues, delivering Area GP and EBIT for CHB product portfolio.
• Develop and drive the establishment of a competitive network for the CHB product offering.
• Optimize the CHB approach by defining proper breakpoints and conversion targets per trade lane, ensuring delivery of product with high compliance standards to customers.
• Strengthen the engagement with global network and drive value through local business wins.
• Contribute to product development information for the budget process and actively engage to establish, communicate, and manage pricing guidelines for sales.
• Lead collaboration between Product Development, Operations, and Sales & Customer Experience Management.
• Consistently communicate with sales and current/prospective customers to understand their needs and position value offerings accordingly.
• Drive all aspects of compliance for the CHB product offering, including regulatory compliance and implementation of new processes and policies for the CHB product to improve efficiency.
• Collaborate with procurement to negotiate and benchmark vendor rates, participate in RFQs, and work closely on procurement of CHB services from globally approved partners.
• Coach, motivate, and build a high-performing team.

Accountabilities

• Delivering Area GP and EBIT for Insurance product portfolio.
• Driving vertical-wise customer solutioning.
• Managing customer profitability.
• Supporting new product innovation.
• Leading customer solutioning and proposal designing.
• Managing cost analysis customer-wise.
• Managing GP and volume contribution monthly to the targeted GP budget for the CHB product.

Consulted About

• New areas for product offering and market insights.
• Customer feedback from local markets to drive new products.

Critical Competencies

• MBA or equivalent preferred in Business or Supply Chain Management.
• Minimum 10 years experience of CHB product experience in Logistics Industry.
• Candidate must be certified with G/F card as per Indian Customs and possess an advanced qualification.
• Self-starter with commercial acumen.
• Advanced interpersonal communication skills and negotiation skills.
• Demonstrated experience in solution design.
• Demonstrated product portfolio expertise, strategic mindset, and strong execution skills.
• Ability to identify customer pain points using qualitative and quantitative data.

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