Chief Operating Officer

Department: Growth & Expansion

Reporting To: Founder & CEO

Location: Gurugram

About Miraggio:

Miraggio is one of India's fastest-growing premium handbag and accessories brands, redefining affordable luxury through thoughtful design, quality craftsmanship, and a customer-first approach. With a strong presence across D2C, marketplaces, and offline retail, we are building a future-ready fashion brand that scales with operational excellence and innovation.

Role Summary:

The Chief Operating Officer (COO) / Business Head will be responsible for driving the overall business performance of Miraggio by leading strategy execution, operational excellence, profitability, and organizational growth. The role requires a highly entrepreneurial leader who can scale a high-growth consumer brand while ensuring seamless collaboration across Supply Chain, Retail, E-commerce, Product, Marketing, HR, and Customer Experience. As a key member of the leadership team, the COO will partner closely with the Founder & CEO to translate business vision into measurable outcomes and build systems, teams, and processes that enable sustainable growth.

Key Responsibilities:

1. Business Strategy & Leadership:

- Partner with the Founder & CEO to define and execute the company's growth strategy.

- Own the business P&L and drive revenue, profitability, and operational efficiency.

- Translate strategic goals into executable business plans across departments.

- Build a scalable organization capable of supporting rapid business expansion.

2. Business Operations:

- Lead end-to-end business operations across D2C, marketplaces, retail stores, warehousing, supply chain, customer experience, and business support functions.

- Drive operational excellence by standardizing processes, implementing KPIs, and improving productivity.

- Ensure smooth execution of cross-functional initiatives and business priorities.

3. Commercial & Financial Management:

- Drive topline growth while improving margins and profitability.

- Review financial performance, budgets, forecasts, and cost structures.

- Optimize operational costs without compromising customer experience or quality.

- Monitor inventory productivity, working capital, and cash flow.

4. Supply Chain & Inventory Management:

- Oversee demand planning, procurement, production planning, inventory management, logistics, and fulfillment.

- Improve inventory turns, stock availability, and supply chain efficiency.

- Build scalable sourcing and vendor management processes.

5. Retail & Omnichannel Excellence:

- Drive operational excellence across offline retail stores and online channels.

- Improve store productivity, customer experience, and operational compliance.

- Ensure seamless omnichannel execution across all customer touchpoints.

6. People Leadership:

- Build, mentor, and develop high-performing leadership teams.

- Establish a strong performance-driven culture with clear accountability.

- Drive organizational capability, succession planning, and leadership development.

7. Process Improvement & Governance:

- Design scalable SOPs and governance frameworks across business functions.

- Implement dashboards and MIS for data-driven decision-making.

- Ensure statutory, legal, audit, and compliance requirements are met.

8. Stakeholder Management:

- Work closely with internal leadership teams, investors (if required), strategic partners, vendors, and external stakeholders.

- Represent the company in strategic business discussions and negotiations.

Key Performance Indicators (KPIs):

- Revenue Growth

- EBITDA & Profitability

- Gross Margin Improvement

- Business P&L Performance

- Inventory Turnover & Stock Health

- Order Fulfillment & OTIF

- Retail Store Productivity

- Customer Satisfaction (CSAT/NPS)

- Operational Efficiency & Cost Optimization

- Employee Engagement & Leadership Effectiveness

Qualifications:

- MBA from a reputed institute preferred.

- Bachelor's degree in Engineering, Business Administration, Commerce, or a related discipline.

- Additional certifications in Operations, Supply Chain, Strategy, or Lean Six Sigma will be an advantage.

- 10 - 15 years of leadership experience in D2C, Fashion, Lifestyle, Retail, Consumer Goods, or E-commerce.

- Proven track record of scaling high-growth consumer businesses.

- Experience managing P&L and leading cross-functional teams.

- Strong exposure to supply chain, retail operations, omnichannel commerce, and business strategy.

- Prior experience in founder-led organizations or high-growth startups is highly preferred.

Skills & Competencies:

- Strategic and commercial acumen

- Strong P&L management

- Operational excellence mindset

- Business scaling expertise

- Data-driven decision-making

- Supply chain and inventory management

- Financial planning and budgeting

- Change management

- Cross-functional leadership

- Stakeholder management

- Excellent communication and influencing skills

- High ownership, execution focus, and entrepreneurial mindset

Why Join Miraggio?:

- Opportunity to lead one of India's fastest-growing fashion and lifestyle brands.

- Work directly with the Founder & CEO to shape the next phase of growth.

- Build scalable systems, teams, and processes in a high-impact leadership role.

- Drive meaningful business outcomes in a fast-paced, entrepreneurial environment.