Chief Operating Officer

Job Description:

Role & Responsibilities:

1. Delivery Leadership & Execution Excellence:

- Own end-to-end project delivery ensuring timelines, scope, quality, and margin targets are achieved.

- Drive structured execution through PMO governance and standardized operational frameworks.

- Establish and continuously improve a Quality Management System (QMS) aligned with global standards.

- Improve delivery predictability, operational efficiency, and execution consistency.

- Optimize delivery economics through cost control, resource utilization, and deployment efficiency.

2. Operational Scaling & Delivery Architecture:

- Build scalable operational models to support growth across industries and geographies.

- Transition delivery models from customized execution to repeatable, scalable deployments.

- Ensure strong implementation readiness, resource alignment, and delivery consistency.

3. Vendor & Field Operations Management:

- Lead vendor performance management across hardware, data operations, annotation, and deployment partners.

- Establish robust vendor governance frameworks and performance scorecards.

- Drive field service excellence through strong SLAs, rapid issue resolution, and customer-focused support operations.

4. Scope & Governance Management:

- Own project scope governance and change management processes.

- Control scope creep and protect delivery profitability.

- Implement structured workflows for milestone management and change requests.

5. Operational Performance & Metrics:

- Build a strong data-driven operational culture through dashboards and performance tracking.

- Drive visibility across delivery timelines, operational efficiency, margins, resource utilization, and customer satisfaction.

- Lead operational reviews.

Key Skills Required:

- Strategic Execution & Systems Thinking

- Operations Leadership & Process Excellence

- Vendor Negotiation & Supply Chain Optimization

- Change Management & Cross-Functional Leadership

- Financial Acumen (Margin Control & Resource Optimization)

- PMO Governance & Delivery Management

- Quality Management Systems (QMS)

- Data-Driven Decision Making & Operational Analytics

Technology Exposure:

Experience with tools/platforms such as:

1. ClickUp / Enterprise PMO Platforms

2. Power BI / Looker / MIS Dashboards

3. ERP / CRM Systems

Success Metrics (KPIs):

The successful candidate will be measured on:

1. On-Time Delivery Performance

2. Milestone Adherence Across Projects & Support Services

3. Margin Protection & Scope Governance

4. Reduction in Delivery Cycle Time

5. Vendor Performance & SLA Compliance

6. Operational Efficiency & Delivery Scalability

7. Customer Satisfaction & Operational Visibility

Leadership Competencies:

We are looking for leaders who demonstrate:

1. Accountability

2. Innovation

3. Customer Centricity

4. Collaboration

5. Strong Leadership & Execution Ownership