Chief Operating Officer

Role

• Business & Operations Leadership
  
• Lead day-to-day operations across all GK Vale business verticals.
• Develop and execute operational strategies aligned with company growth objectives.
• Ensure smooth coordination between sales, CRM, photography, production, rental, retail and support teams.
• Establish SOPs and improve operational efficiency.
• Revenue & Profitability
  
• Own operational contribution to revenue and profitability.
• Monitor sales conversion, average order value, margins and business performance.
• Identify opportunities to increase revenue from weddings, events, studio services, rentals and retail.
• Control operating costs and improve profitability.
• Wedding & Event Operations
  
• Oversee end-to-end wedding and event execution.
• Ensure photographer/cinematographer allocation and timely deployment.
• Monitor event schedules, manpower, equipment and deliverables.
• Resolve operational issues and client escalations.
• Team & People Management
  
• Lead department heads, managers and operational teams.
• Set KPIs and performance targets.
• Build accountability and productivity across teams.
• Identify staffing requirements and support recruitment/training.
• Develop high-performing teams and future leaders.
• Customer Experience & CRM
  
• Ensure excellent customer experience from enquiry to final delivery.
• Monitor CRM follow-ups, conversions, complaints and escalations.
• Improve customer retention, referrals and repeat business.
• Establish service-quality standards.
• Production & Delivery
  
• Oversee photography, cinematography, editing, album design and final delivery workflows.
• Ensure projects are delivered within agreed timelines.
• Maintain quality standards across all deliverables.
• Improve production turnaround time and productivity.
• Camera Rental & Equipment Operations
  
• Oversee camera and equipment rental operations.
• Ensure equipment availability, utilization, maintenance and timely returns.
• Implement proper inventory and asset-control systems.
• Reduce equipment loss, damage and downtime.
• Sales & Business Development
  
• Work closely with sales leadership to achieve business targets.
• Develop new revenue channels and strategic partnerships.
• Track leads, conversion rates and sales pipeline.
• Support expansion into new markets and business segments.
• Finance & Cost Control
  
• Work with finance teams on budgets, forecasts and P&L.
• Monitor departmental expenses and operational costs.
• Improve gross margins and reduce unnecessary expenditure.
• Ensure financial discipline across departments.
• Process Improvement & Technology
  
• Identify operational bottlenecks and implement improvements.
• Introduce automation and technology wherever practical.
• Ensure effective use of CRM, MIS, ERP and reporting systems.
• Create dashboards for management decision-making.
• Vendor & Procurement Management
  
• Manage key vendors, freelancers, production partners and suppliers.
• Negotiate commercial terms and service agreements.
• Ensure timely procurement of equipment and operational requirements.
• Maintain vendor performance standards.
• MIS, KPI & Management Reporting
  
• Establish daily, weekly and monthly operational reports.
• Track KPIs across sales, operations, production, CRM and rentals.
• Present performance reports and action plans to the management.
• Use data to drive business decisions.
• Quality & Compliance
  
• Establish quality standards across all customer-facing operations.
• Ensure compliance with company policies and operational procedures.
• Implement risk-management and escalation processes.
• Maintain brand standards across locations.& responsibilities

Preferred candidate profile