Chief Operating Officer (COO)

Job Responsibilities

• Lead end-to-end E-Commerce and Quick Commerce operations, including Amazon, Flipkart, Meesho, Myntra and other marketplaces.
• Drive international business expansion, cross-border sales and global marketplace operations.
• Manage international marketplaces, overseas customers, sellers, distributors and business partners.
• Handle domestic and international logistics, shipment planning, freight, courier and delivery operations.
• Manage cross-border order processing, international shipping documentation, customs coordination and shipment tracking.
• Develop and implement strategies for new international markets, marketplaces and sales channels.
• Oversee marketplace performance, order fulfilment, inventory, returns, customer issues and operational efficiency.
• Manage logistics partners, 3PLs, courier partners and international freight/logistics vendors.
• Improve operational processes, reduce logistics costs and ensure timely order fulfilment.
• Lead and manage the E-Commerce, Quick Commerce, Warehouse, Logistics and Operations teams.
• Monitor business performance, operational KPIs, marketplace growth, profitability and cost control.
• Work closely with Management, Finance, Sales, Purchase, Warehouse and Marketing teams to ensure smooth business operations.

Candidate Profile

• 1015+ years of experience in E-Commerce, Quick Commerce, Marketplace Operations and Logistics.
• Strong experience in international business expansion and cross-border E-Commerce.
• Hands-on knowledge of domestic and international marketplaces and logistics operations.
• Strong team leadership, strategic planning and business growth skills.
• Experience in managing large-scale operations with ownership of revenue, cost and profitability.