Chief Operating Officer - Bharat Taxi

Key Responsibilities:

Operational Excellence:

• Manage a large scale fleet of owned and leased vehicles, with a strong focus on uptime, reliability, and cost efficiency.
• Oversee day-to-day operations chain repair including driver management, customer service, city operations, supply chain repair maintenance, and charging infrastructure.
• Establish a central NOC to ensure real-time control, efficiency, and integration across verticals
• Redesign and implement SOPs to improve turnaround times, reduce downtime and streamline processes
• Demonstrate success in scaling EV and non-EV fleets, launching operations across cities, and leading multi-million dollar business units.

Team Management:

• Build and mentor high-performing cross-functional teams across operations, HR, analytics, procurement, and finance.
• Foster a culture of ownership, continuous improvement, and frontline engagement through initiatives.
• Design and execute engagement programs to enhance driver retention and employee satisfaction.
• Hands-on expertise in operational transformation, ERP deployment, rapid market expansion, and profitability turnaround.

Customer & Driver Experience Management

• Lead Initiatives to improve customer satisfaction and driver engagement
• Ensure high standards of service quality through continuous monitoring and feedback loops.

Prepaid Services Oversight:

• Manage and optimize prepaid service offerings, ensuring seamless integration with ride-hailing operations and customer convenience.

B2B Contract Management:

• Negotiate, draft, and manage B2B contracts with corporate clients, fleet partners, and service providers.
• Ensure compliance with contractual obligations and service-level agreements.

Data-Driven Decision Making:

• Analyze operational and financial data to identify trends, risks, and opportunities.
• Oversee preparation of detailed reports and dashboards for internal and external stakeholders.

Technology & Partner Management:

• Collaborate with tech partners performance to implement scalable, innovative solutions that enhance platform and user experience.
• Ensure alignment between business needs and technological capabilities.
• Drive innovation in operations through Al/ML-based systems, app-based workflows, and tech-enabled customer and driver platforms.
• Leverage ERP systems, real-time data dashboards, and tech tools to support decision- making and performance tracking.

Driver Onboarding & Compliance:

• Supervise the end-to-end onboarding process for drivers, ensuring compliance with legal and company standards.
• Implement background checks, documentation, and training protocols.

Position Overview:

Seeking a dynamic and visionary Regional Chief Operating Officer (COO) to lead and scale operations across India. The ideal candidate shall have a proven track record in the mobility/ride-hailing and EV transportation sectors, driving strategic growth, profitability, and operational excellence. This role requires a seasoned leader who can bring functional deep expertise in fleet operations, business transformation, customer experience, and cross- team leadership. With over total 15+ years of experience, including at least 3 years in the mobility sector and 5 years in IT/Technology sector. The candidate should bring proven expertise in setting up and managing large-scale operations, driving productivity turnaround improvements, enhancing safety standards, and achieving business turnaround in complex, multi stakeholder ecosystems.