Chief of Staff

Role Overview

The Chief of Staff will act as a strategic thought partner to the CXO and play a pivotal role in driving business priorities across functions. This role requires strong stakeholder management, sharp business judgment, and the ability to operate seamlessly between strategy and execution. The individual will work closely with leadership teams across category, supply chain, product, tech, finance, brand partnerships, and operations to ensure alignment, speed, and impact.

Key Responsibilities

Strategic & CXO Office Support

• Act as an extension of the CXO, owning preparation, follow-ups, and execution of key strategic initiatives.
• Drive business reviews, OKRs, dashboards, and leadership presentations.
• Translate high-level strategy into actionable plans across teams.

Cross-Functional Alignment

• Work closely with category, brand partnerships, supply chain, product, tech, operations, finance, and marketing teams to ensure seamless execution of priorities.
• Identify interdependencies, unblock issues, and drive closure on cross-functional initiatives.
• Enable faster decision-making through structured problem solving and clear communication.

Stakeholder & Brand Management

• Manage senior internal stakeholders and represent the CXOs office in critical discussions.
• Support brand-level discussions and negotiations alongside category and partnerships teams.
• Ensure alignment between brand objectives and Superstores commercial and operational goals.

Business Planning & Execution

• Support annual and quarterly business planning, growth initiatives, and new launches.
• Track performance metrics, identify risks/opportunities, and recommend corrective actions.
• Drive special projects such as new category expansion, pricing models, supply chain improvements, or retailer experience initiatives.

Governance & Communication

• Establish strong operating rhythms (weekly reviews, monthly business reviews, leadership forums).
• Ensure clarity of priorities and communication across leadership and execution teams.
• Create structured documentation and decision frameworks for complex business topics.

Ideal Candidate Profile

• 2-3 years of experience in consulting, strategy, startups, or high-growth businesses (B2B, e-commerce, marketplaces preferred).
• Strong understanding of B2B commerce, distribution, supply chains, or platform businesses.
• Proven ability to work with senior leadership and manage multiple stakeholders.
• Exceptional problem-solving, communication, and analytical skills.
• Comfortable operating in ambiguity and fast-paced environments.
• High ownership mindset with the ability to balance strategy and execution.

Why This Role Matters

This is a high-impact role at the center of Nykaas B2B growth journey. The Chief of Staff will have unparalleled exposure to leadership decision-making, play a key role in shaping the Superstore business, and drive outcomes across one of Nykaas most strategic growth engines.

Key Interactions & Relationships -

Internal Interfaces

Category, Brand Teams, Supply Chain & Operations, Business finance

External Interfaces

Brand Partners