Chief of Staff - US Healthcare RCM Outsouricng,/IT Services/BPO

About Us:

We are a tech enabled healthcare revenue cycle management outsourcing firm that has been in the industry for 17 years. We offer end-to-end business solutions to Enterprise healthcare providers in the United States, ensuring that all our services are fully compliant with HIPAA regulations. We are a leading provider of tech-enabled Revenue Cycle Management (RCM) solutions for healthcare providers, with 1,600+ employees across the US and India .

About the job

Chief of Staff - India

Location: Bengaluru / India

Reports to: CEO

Role Overview

The Chief of Staff-India is a strategic and operational leader partnering closely with the CEO to drive priorities, lead key projects, coordinate global operations, and foster performance and culture. This role is the central point between the India executive team and CEO, ensuring seamless execution of both local and global strategies.

Key Responsibilities & KRAs

1. Strategic Planning & Execution

a) Partner with CEO and India management to implement our vision using proven project management and change acceleration techniques

b) Translate global objectives into actionable initiatives for India teams; regularly track, report, and recalibrate execution as needed.

2. India Operations & Leadership

a) Help and support CEO Oversee end-to-end execution of RCM projects, automation, process improvement, compliance, and operational performance with a sharp India market focus.

b) Help and support CEO to Lead cross-functional teams (claims, denials, tech, client services), ensuring high-quality and efficient delivery in a rapidly-scaling environment.

3. Cross-Border Integration & Global Support

a) Facilitate collaboration and alignment between US and India operations, bridging cultural and business practices to optimize global workflows.

b) Represent India offices in global strategy sessions and proactively raise India-specific needs, challenges, and opportunities.

Executive & Stakeholder Communication

- Serve as the India-based advisor and gatekeeper to the CEO, prioritizing information and initiatives for executive attention.

- Prepare executive briefings, board packs, and key internal/external communications on behalf of the CEO and India leadership.

5. Talent, Culture & Change Management

a) Help & Support CEO to Drive talent planning, workforce development, skill-building, and cultural initiatives across India.

b) Help & support CEO to Foster a high-performance, collaborative, and innovative culture that bridges India and global best practices.

6. Risk, Compliance & Reporting

a) Track and report KPIs on RCM performance, project delivery, client satisfaction, and workforce engagement.

b) Assure India operations meet regulatory and contractual obligations, and proactively mitigate operational or compliance risks.

Qualifications

- Master's degree / MBA in business, healthcare admin, operations, or related field from a Premier university ( IIT/IIM/REC or similar)

- 10+ years' experience in US healthcare RCM outsouricng, IT Services or Technology outsouricng , BPO or similar operations, including leadership roles in India/global settings.

- Strong understanding of AI, Automation, Analytics

- Demonstrated ability to lead, motivate, and influence teams in a cross-cultural, multi-country business.

- Strong project management, process improvement, and data-driven problem-solving skills.

- Excellent communication, executive presence, and cultural fluency related to both Indian and Western business environments.

We Offer

- Direct impact on India and global strategy at a growth-focused RCM leader.

- High-visibility executive role, career advancement, and cross-border networking opportunities.

- Inclusive, tech-driven workplace and competitive total rewards.