Chief of Staff Operations

We are seeking a highly driven, strategic, and execution-oriented Chief of Staff - Operations to work closely with the Chairman and Managing Director. The role will serve as a strategic execution partner to the leadership team, driving operational excellence, cross-functional coordination, strategic initiatives, governance, and enterprise-wide execution. The individual will be responsible for translating business priorities into measurable outcomes and ensuring timely execution across functions.

Responsibilities:

• Partner closely with the Chairman and Managing Director to drive strategic initiatives, operational priorities, and organisational objectives.
• Plan, coordinate, and monitor executive meetings, business reviews, strategic discussions, and action-item follow-ups.
• Manage multiple strategic projects simultaneously and ensure timely execution through effective stakeholder coordination.
• Coordinate with business units to collect operational data and prepare MIS reports, executive dashboards, presentations, and business reviews.
• Track key operational KPIs, project milestones, and organisational performance.
• Drive cross-functional collaboration and ensure alignment of business goals across functions.
• Monitor critical issues and facilitate timely resolution with relevant stakeholders.
• Support business transformation, process optimisation, ERP implementation, digital transformation, and operational improvement initiatives.
• Strengthen governance frameworks, operational compliance, risk management, and structured review mechanisms.
• Prepare executive reports, Board presentations, strategic briefs, and business performance summaries.
• Act as a key coordination point between the Chairman and Managing Director and internal/external stakeholders on strategic and operational matters.
• Handle sensitive business information, strategic documents, and executive communications with a high degree of confidentiality.
• Take ownership of additional strategic and operational responsibilities assigned by the Chairman and Managing Director.

Requirements:

• MBA in Operations / Strategy, preferably from an IIM.
• 3+ years of experience in Strategy, Operations, Management Consulting, Program Management, Founder's Office, or Chief of Staff roles.
• Strong understanding of business operations, project management, process improvement, and organisational strategy.
• Excellent analytical, problem-solving, and structured decision-making capabilities.
• Strong proficiency in MS Excel, PowerPoint, and business reporting tools.
• Excellent communication, stakeholder management, and cross-functional coordination skills.
• Ability to manage multiple strategic initiatives in a fast-paced and dynamic environment.
• Strong ownership, execution orientation, integrity, and confidentiality.
• Excellent organisational and time-management skills with strong attention to detail.