Chief of Staff - Director/Leadership Team - D2C

About the Role:

We are seeking a seasoned, business-savvy Chief of Staff to work directly with the Directors, playing a pivotal role in aligning company vision with execution. This is a senior leadership role, ideal for a dynamic professional who has deep experience in operations, brand management, new business initiatives, and strategic planning - while managing a team of high-performing staff across verticals.

The Chief of Staff will act as a force multiplier to the Directors - steering critical projects, owning the operating rhythm, managing the leadership office, and ensuring that strategic goals are effectively executed across departments. You will also lead a team of staff members to drive organizational impact across initiatives.

Key Responsibilities:

Strategic & Operational Leadership:

- Drive execution of cross-functional strategic initiatives on behalf of the Directors.

- Serve as a business partner on operational decision-making, performance tracking, and functional excellence.

- Translate vision and goals into action plans, tracking and reporting progress across the leadership team.

Brand & Business Strategy:

- Oversee and refine brand positioning in alignment with business growth and customer insight.

- Collaborate with marketing, creative, and product teams to ensure brand integrity and market consistency.

- Own brand-led initiatives including launches, rebranding, or expansion into new customer segments.

New Initiatives & Business Building:

- Incubate and lead new business initiatives from concept to execution.

- Evaluate new markets, product verticals, or operating models in collaboration with the leadership team.

- Support global expansion or diversification where applicable.

People Leadership & Hiring:

- Build, lead, and mentor a team of staff managers supporting various verticals (ops, analytics, brand, etc.).

- Drive senior-level hiring decisions in collaboration with HR and department heads.

- Cultivate a high-performance, ownership-led culture across all levels.

Financial Stewardship:

- Work closely with finance and business heads to manage P&L oversight, budgeting, and unit economics.

- Optimize cost structure and efficiency across projects and teams.

- Own periodic business reviews with financial performance and goal alignment.

Required Qualifications:

- 15 - 16 years of experience in cross-functional leadership roles involving brand, operations, and strategic execution.

- Strong exposure to scaling organizations, preferably in high-growth consumer, digital, or retail sectors.

- Proven track record in P&L ownership, leadership hiring, and driving execution across functions.

- MBA from IIM/ISB or an equivalent top-tier institution (mandatory).

- Strong leadership presence with experience interfacing with boards and C-suite stakeholders.

- Excellent communication, business judgment, and team management capabilities.

Preferred Qualifications:

- Prior experience in founder's office, business operations, or leadership team roles.

- Understanding of digital transformation, D2C models, or customer lifecycle strategies.

- International exposure or experience leading global projects/teams (Good to have).

What Success Looks Like:

- The leadership team is operating with greater speed, clarity, and impact.

- Brand and operations are deeply aligned with business outcomes.

- New initiatives are launched and scaled with discipline and innovation.

- Strategic decisions are well-informed, data-backed, and effectively executed.

- The team under your leadership feels empowered, aligned, and outcome-oriented.