MUMBAI · FULLTIME
Chief Manager
Green Leaf Consultants Kolkata
Mumbai · onsite · Posted 13d ago
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₹17.0L - ₹19.0L PA10–14 yrsfulltimeMumbai
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Section · 01
About this role
Looking for Chief Manager - Customer experience/ Service Recovery with 12+ years of relevant professional experience.
- The Chief Manager will partner with Sales Channels to strengthen complaint management, escalation governance and quality outcomes.
- The role will provide actionable insights through complaint analytics, drive corrective actions with internal processing teams and channel stakeholders, and support initiatives focused on complaint prevention and enhanced customer experience .
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Section · 02
Skills
dashboardsCustomer Experienceprocess optimizationComplaint managementSenior managementRoot Cause AnalysisProcess ImprovementService RecoveryQuality ComplianceTATSLAStakeholder ManagementRCAdata analysisInsurance OperationsEscalation ManagementMIS