Chief Manager Service Recovery
Green Leaf Consultants Kolkata · Mumbai · onsite · Posted 40d ago
₹14.0L - ₹19.0L PA12–20 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
The Chief Manager will frontend Sales Channels for Complaint updates, escalation management and quality insights and drive collaboration with Sales Channels to strengthen complaint prevention, quality scores and customer experience.
Required Candidate profile
Reviewing and analysing complaints data, identifying process gaps, and driving corrective actions with internal processing teams and channel stakeholders.Sourced from naukri
Skills
Service qualityComplaint managementreporting and analyticsService RecoveryData AnalyticsService ExcellenceService Operations