Chief Manager - Private Client Group

Role: Chief Manager - PCG

Job location: Lower Parel, Mumbai

POSITION OVERVIEW

In this role person is expected to manage home and PCG claims portfolio from intimation till settlement, system development, Audit / process improvement, claim approval, grievance redressal etc.

ROLE AND RESPONSIBILITIES

• Management of claims Registration to settlement of claims in a judicious way and as per policy terms
• Review of claims recommended by team and approve claims falling within financial authority
• Coordinate with surveyors, subject matter experts, investigators, audit team etc.
• Empanel surveyors and other vendors as required in management of claims
• To ensure adherence to all predefined processes and TATs for claims processing and comply with IRDAI regulations
• Close interaction with policyholders, brokers, surveyors, etc.
• To prepare MIS for management
• Liaise with various internal and external stake holders for process design, process streamline, system development etc.
• Review and audit closed files.
• Risk inspection for new proposals under Private Client Group & Home Claims.
• Any other task as assigned by Reporting Manager
• Meeting with Client, handling their grievances.
• Regular review of existing claim process / system and suggest process improvement.
• Co-ordinate with IT team for necessary system development and resolve any IT issue faced by team

EDUCATION & EXPERIENCE REQUIREMENTS

Post graduate with min. 5-year experience in Insurance background.

MBA in Insurance / Insurance qualification from recognized institute equivalent to AIII.

PREFFERED SKILLS

• Prior experience in commercial claims handling claims of Fire, theft, breakdown and Misc. LOB
• Familiarity with claim process and policy wordings
• Problem solving skills,
• MS office