Chief Manager- Ivalua (Senior Consultant)

Location- Ghansoli (Navi Mumbai)

Role & responsibilities

• Support & Troubleshooting:
• Serve as the first point of contact for Ivalua-related support requests.
• Manage and resolve tickets in Jira by diagnosing, troubleshooting, and providing solutions to users located in Belgium, Germany, USA, India, France, Finland, Poland and potentially other countries.
• Escalate unresolved issues to AMS team (external partner) or Ivalua as necessary and follow up on progress.
• Configuration and solution design
• Configuration and design of the Ivalua platform tailored to our company's needs.
• Develop and maintain web services (SOAP, REST, APIs) and work with CSV, XML, and other business standard document types for internal use.
• Coordination & Communication:
• Work closely with the SAP team to address integration-related issues.
• Coordinate with the AMS team for complex issues requiring deeper analysis.
• Liaise with Ivalua for critical system issues or software bugs.
• Documentation & Reporting:
• Maintain up-to-date knowledge base articles for common issues and solutions.
• Provide regular reports on ticket resolution status, trends, and recurring issues.
• Suggest improvements based on user feedback and issue patterns.
• Ensure compliance with John Cockerill's policies and procedures in all support activities.

Required Skills & Qualifications:

• 15-18 years of experience in configuration and design of the Ivalua platform.
• Strong understanding of Ivalua integration framework.
• Strong understanding of Procure-to-Pay (P2P), and Source-to-Pay (S2P) processes.
• Certifications: Ivalua L2 required and L3 certifications are strongly preferred.
• Experience building web services (SOAP, REST, APIs) and working with CSV, XML, and other business standard document types for internal systems.
• Experience with ETL, EDI, cXML, and data migration.
• Proficiency in SQL querying.
• Good knowledge of SAP MM P2P process strongly preferred.
• Experience with ticketing systems (Jira preferred).
• Strong analytical and troubleshooting skills.
• Excellent English communication skills (verbal & written) to support global users.
• Ability to work independently and as part of a team
• Flexibility to support users in multiple time zones.

If interested kindly share your updated CV on [email removed]