Chief Manager-Customer & Retention | Life Insurance
Lavya Associates HR Services · Gurugram · onsite · Posted 23d ago
Undisclosed8–12 yrsfulltimeSourced from
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About this role
Job Summary
We have an Urgent Opening for the Position of Chief Manager- Customer Retention in Leading LIfe Insurance Company.
Responsibilities- Design and implement a Hybrid Contact Center Model integrating human-assisted and digital channels (bots, IVR, Humanoid calling, WhatsApp enablement, web journeys).
- Lead deployment of Chatbots, Voicebots, IVR automation, workflow engines, and RPA initiatives.
- Identify manual, repetitive processes for redesign and automation.
- Implement speech analytics, automated quality monitoring, and agent performance dashboards
- Improve distribution and agent engagement using digital workflows and communication tools.
- Coordinate with internal teams (Operations, Finance, IT, Product, Compliance).
- Manage and mentor a team of specialists/project managers.
- Drive a culture of innovation, ownership, performance, and customerfirst mindset within the team.
Sourced from naukri
Skills
Customer RetentionRenewal CollectionCall Center Managementprocess optimizationcontact center managementDigital AutomationLife InsuranceDigital TransformationLIStakeholder ManagementInsurance OperationsRetentionContact Center OperationsInsurance
About Lavya Associates HR Services
Lavya Associates HR Services
Recruitment
200
employees
2012
14 years old
Ludhiana, Punjab
India
₹2.5L PA avg
Avg at Lavya Associates HR Services
About
Lavya Associates provides specialized recruitment services, leveraging strategic talent acquisition to meet the diverse needs of multinational and local businesses.
Industries
Recruitment
Employee ratings
10 reviews
2.5/ 5
Culture
1.6
Career growth
2.1
Work-life
1.7
Employees rate it well for
Career Growth26Work-Life Balance25
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