Chief Manager-Customer Engagement | Agency | Life Insurance
Lavya Associates HR Services · Gurugram · onsite · Posted 23d ago
Undisclosed8–13 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
We have an Urgent Openings for the Position of Chief Manager- Customer Engagement in Agency Channel in Leading Life Insurance Company.
Responsibilities- Driving multiple initiatives like ULIP and different BOR collection.
- Creating visibility for all stake-holders and having a weekly governance rhythm with the Regional Manager CET team.
- Corrective and preventive measures to be implemented to improve persistency.
- Retaining customers with Mis-selling complaint.
- Training and skilling the front-end on how to engage with the customer by using the retention tools and objection handling scripts. Collaborating with the OH to form an effective task team.
- Identify need of multiple opportunities like Super Customer Week to engagement more and in better way with the customers.
- Coordination with various stake holders.
- Generating ideas to improve the process / systems.
- Driving key initiatives and projects in the zones / region.
Sourced from naukri
Skills
Customer ServiceCustomer RetentionAudit ComplianceTeam HandlingAgencyLife InsuranceStakeholder ManagementoperationsInsurance OperationsInsurance
About Lavya Associates HR Services
Lavya Associates HR Services
Recruitment
200
employees
2012
14 years old
Ludhiana, Punjab
India
₹2.5L PA avg
Avg at Lavya Associates HR Services
About
Lavya Associates provides specialized recruitment services, leveraging strategic talent acquisition to meet the diverse needs of multinational and local businesses.
Industries
Recruitment
Employee ratings
10 reviews
2.5/ 5
Culture
1.6
Career growth
2.1
Work-life
1.7
Employees rate it well for
Career Growth26Work-Life Balance25
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