Chief Manager - Business Analyst (Payments)

Job Description

• Project Management
• Managing multiple payment gateway partners
• Track products at different stages of their life cycle and develop strategic roadmaps.
• Project managing the various implementations in an effective and timely manner
• Has the capability to manage multiple projects at the same time
• Tracking delivery of vendor projects

• Coordination
• Coordinating for making all competitive payment instruments live on the payment platform
• Coordinate with the vendor partner team for timely resolution of system issues and tickets to ensure productivity is not hampered

• Domain
• Should have strong understanding of merchant and payment service providers needs to support different segments of consumers and merchants
• Experienced with APIs and software development and work together well with both technical and business teams.
• Prior work experience dealing with payment gateways, merchant onboarding , product ownership and merchant management.

• Product Skill
• Build products from conception to launch in an effective and timely manner.
• Requirement gathering, requirement analysis, User story creation, Prepare Impact Analysis, BRD, Functional specification, Solution design, Interface design, Use case, User stories, Requirements mapping and traceability matrix etc.
• Articulate business problems to engineering partners.Implements monitoring / usage tracking and analyze patterns to improve internal systems.
• Generate new ideas and suggestions for continuous improvement of systems, processes and procedures to enhance the customer payment experience.
• Responsible for making process notes, integration/ interface documents; and communicating them to clients/ internal operations team members.
• Providing inputs into the underlying process flows/ workflows/ systems for service improvement; and also engaging with internal process teams for definition of payment processes for new clients/ existing clients.

Required Skills :

• Education : B. E. IT / Computer Science
• 8+ years of relevant work experience preferably in the Fintech Industry including at least 3+ year of relevant product management experience and good to have software development experience.
• Experience integrating with third-party web services across a variety of technologies (e.g. REST, SOAP, etc.)
• Experience in integrating with scheme / Netbank / Wallet / Card etc.
• Understanding of electronic payment processing/ collection methods, including Electronic Clearing Service (ECS), online payment, Electronic Bill Presentment & Payment (EBPP), Credit Card Processing, Banking & Finance. - Familiarity of processes relating to payments/ collections.