Chief Growth officer Account Manager/ Director

Role & responsibilities

1. Client Relationship Management

• Own day-to-day relationships with assigned clients.
• Develop strong, professional and long-term relationships with decision-makers.
• Understand the client's business, industry, products, target audience and business objectives.
• Conduct regular client meetings and review calls.
• Maintain high client satisfaction and proactively address concerns.
• Become a trusted marketing partner rather than merely an agency coordinator.
• Ensure clients receive timely communication, updates and reports.

2. Revenue & Account Growth

The Account Manager will have a direct responsibility for revenue from assigned accounts.

• Achieve monthly / quarterly revenue targets from existing clients.
• Ensure timely renewals and continuation of contracts.
• Identify opportunities for upselling and cross-selling.
• Identify new business requirements within existing accounts.
• Prepare opportunities and coordinate with the sales/strategy team for larger proposals.
• Maintain an Account Growth Pipeline for every client.

3. Client Retention

• Ensure timely renewal of contracts.
• Identify early warning signs of client dissatisfaction or potential churn.
• Conduct regular account health checks.
• Understand the client's changing requirements and business priorities.
• Ensure value delivered is clearly communicated to the client.
• Develop quarterly / annual account growth plans.

4. Campaign & Project Coordination

• Understand client briefs and convert them into clear internal requirements.
• Coordinate with SEO, Social Media, Performance Marketing, Content, Creative, Website and other teams.
• Ensure deliverables are executed within agreed timelines.
• Track campaign/project progress.
• Ensure quality before client submission.
• Follow up internally to prevent delays.
• Escalate issues before they become client complaints.

5. Client Communication

• Prepare meeting agendas and MOMs.
• Share campaign updates and performance reports.
• Present results and insights to clients.
• Explain performance in business terms rather than only marketing metrics.
• Handle feedback professionally and ensure closure.
• Maintain proper documentation of client requirements and commitments.

6. Strategic Account Management

For key accounts, the Account Manager should move beyond execution coordination.

• Understand client's annual business objectives.
• Identify marketing gaps and opportunities.
• Recommend relevant YRSK services.
• Develop an annual marketing roadmap with the client.
• Identify opportunities for increasing share of wallet.
• Track competitors and industry developments where relevant.
• Build a long-term relationship with multiple stakeholders within the client organization.

Preferred candidate profile