Chef Technical Sales Support-West (Chocolate Chef)

About the Company

With annual sales of about CHF 14.8 billion in fiscal year 2024/25, the Zurich-based Barry Callebaut Group is the world's leading solutions provider of high-quality chocolate experiences across the full spectrum of chocolate, cocoa, cacao coatings and non-cocoa alternatives – from sourcing and processing cocoa beans to crafting premium chocolates, fillings and decorations. The Group operates more than 60 production facilities worldwide and employs a diverse, committed workforce of over 13,000 people. Barry Callebaut serves as a trusted partner for the entire food industry, from large-scale food manufacturers to artisanal and professional users such as chocolatiers, pastry chefs, bakers, hotels, restaurants and caterers with Callebaut® as its main global brand. The Barry Callebaut Group is dedicated to making sustainable chocolate the norm – helping secure the future of cocoa and improving the livelihoods of cocoa farmers. It supports the Cocoa Horizons Foundation, which aims to shape a sustainable future for cocoa and chocolate. Barry Callebaut has been present in India since 2007 and today operates a pan‑India footprint spanning manufacturing, innovation, and global services: it runs four manufacturing facilities—two in Baramati and one in Pune (Maharashtra), plus a 20,000‑sq‑m greenfield plant in Neemrana, Rajasthan (inaugurated in July 2025), which together make India the company's largest chocolate‑producing market in the AMEA region; its India operations include embedded R&D labs, the Chocolate Academy™ in Mumbai for professional training and co‑creation, a sales office in Mumbai with nationwide B2B distribution, and a Global Capability Center in Hyderabad (launched June 2025) supporting finance, digital, analytics, and business services, with total investments exceeding ₹500 crore (≈ CHF 50 million) in the last five years.

About the Role

Support Sales team directly or in-directly increase sales volumes, profitability and brand awareness by taking total ownership of designing effective product and application training as well as customer demonstrations in response to commercial requests within the objectives established by Regional Headquarters and Commercial request.

Responsibilities

• Present strong demonstrations and trainings of BC products quality and functionalities via application in final products.
• Take full ownerships a product leader in designing, innovating, executing, and coordinating training or demonstration sessions, ensuring successful project delivery within defined budget and quality targets.
• Secure both rational and emotional customer buy-in through compelling and persuasive product demonstrations.
• Present innovative application ideas to customers that enhance value-added services and strengthen long-term customer loyalty.
• Collaborate closely with the R&D team to optimize product formulations for specific applications and meet evolving customer requirements.
• Partner with Sales Managers to identify root causes of functional complaints and retain customers by delivering effective, satisfaction-driven solutions.
• Be willing and able to travel frequently as required by business needs.
• Assume full responsibility for food safety and quality management systems within the scope of this role.

Scope: This is a regional role optimizing PAN India opportunities.

Qualifications

• HM or Culinary Degree with professional pastry qualifications preferred
• Fluent Business English and local language.
• Team Player and a great leader.
• Highly self-motivated with 7-10 years of experience in the Bakery/HoReCa market, experience working in hotels etc.

Required Skills

• Strong Gourmet presentation and hands on demonstration skills – Should be able to explain the product with key highlights and should be able to present the cost effectiveness of the product in a professional way.
• Persuasive communication and marketing skills with customer-oriented mindset.
• Good operational experience.
• Strong chocolate and compound knowledge and skills and application (making the final products).
• Demonstrated capability in managing client relationships.
• Highly motivated, team player and customer-oriented driven, make-it-happen, aggressive sales mindset, strive for excellence, and able to work and plan independently.
• Proficiency in essential work tools including MS Office, Salesforce etc.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.