Chef de service de district - Garantie Montréal / District Service Manager - Warranty Montreal

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Chef de service de district - Garantie Montréal / District Service Manager - Warranty Montreal based in Canada.

This is a remote leadership opportunity focused on improving customer retention, service quality, and warranty performance across a network of dealerships. The role combines operational oversight, dealer coaching, customer experience management, and warranty administration. You will act as a key liaison between internal teams, dealership partners, and customers, helping ensure service policies and procedures are consistently followed. A strong focus will be placed on reducing warranty waste, improving first-time repair outcomes, and managing goodwill and policy-related spend. You will also support field actions, audits, training standards, and warranty labour rate processes across the district. The position offers significant autonomy, cross-functional collaboration, and regular interaction with dealership leadership. This role is ideal for a bilingual leader who combines analytical judgment, business acumen, and a strong customer-service mindset.

Accountabilities:: Develop and execute district business plans focused on warranty waste reduction, customer satisfaction, goodwill spending, and overall service performance.

Partner regularly with dealership leaders to ensure service policies, warranty procedures, customer-handling processes, and compliance standards are consistently applied.

Analyze customer satisfaction indicators and dealer performance data to identify opportunities to improve first-time repair outcomes and customer experience.

Manage the effective use of courtesy transportation programs and support initiatives designed to eliminate unnecessary warranty costs.

Ensure dealerships maintain effective processes for repeat repairs, customer concerns, field actions, and safe vehicle delivery.

Support dealerships in escalating complex customer cases to technical assistance and field service engineering teams when appropriate.

Meet with end customers when necessary to help resolve warranty, compliance, service, or field-action concerns.

Administer warranty labour rate reviews and complete the required verification processes within established timelines.

Monitor compliance with minimum training standards and support dealership readiness for warranty labour rate requirements.

Support corporate audits, participate in required closing meetings, and implement corrective actions to address identified deficiencies.

Organize and present regular district business and performance meetings, communicating results, priorities, and improvement opportunities.

Collaborate with legal, regional, service, engineering, and other cross-functional teams on complex cases and special initiatives.

Encourage dealership empowerment, continuous improvement, and accountability while maintaining strong service and customer-experience standards.

Requirements

Bachelor’s degree, preferably in Business, Marketing, or a related discipline.

Strong professional experience in service operations, warranty administration, automotive retail, customer experience, or a comparable environment.

Strong communication and leadership capabilities, with the ability to influence dealership leaders and cross-functional stakeholders.

Superior analytical and decision-making skills, with the ability to evaluate performance, identify risks, and develop practical corrective actions.

Excellent bilingual communication skills in French and English, both written and spoken.

Ability to work independently while collaborating effectively across multidisciplinary teams.

Strong customer-service orientation, negotiation skills, and the ability to manage sensitive or complex situations professionally.

Valid driver's license and willingness to travel regularly for dealership and stakeholder meetings.

Ability to manage multiple priorities while maintaining attention to compliance, service quality, and business outcomes.

Benefits

Remote work: Fully remote position with the flexibility to be based anywhere in Canada, with site attendance only when directed by the manager.

Salary: CAD $76,100–$114,300, with the final offer determined by role-related factors and candidate qualifications.

Performance opportunities: Eligibility for the organization's broader total rewards and incentive programs.

Paid time off: Vacation, holidays, and supplemental leave benefits, including pregnancy, parental, and adoption leave.

Healthcare: Medical, dental, and vision coverage, including a health care spending account and wellness incentive.

Insurance: Life insurance coverage for employees and their families.

Retirement: Employer contributions and matching contributions to a defined contribution pension plan.

Vehicle program: Employee vehicle purchase program with access for eligible family members and friends.

Inclusive environment: Commitment to diversity, inclusion, accessibility, and employee development.

Career development: Opportunities to build leadership capabilities through cross-functional collaboration and exposure to a broad dealer network.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1