MUMBAI · FULLTIME
Chatbot_ Interactive Voice Response Specialist
Lumina Datamatics
Mumbai · onsite · Posted 4d ago
Sourced from
Undisclosed2–7 yrsfulltimeMumbai
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Section · 01
About this role
Role & responsibilities
- Review chatbot conversation logs and IVR call recordings.
- Identify defects such as incorrect responses, misleading information, broken flows, escalation failures, or compliance gaps.
- Analyze recurring issues and highlight patterns in bot or IVR performance.
- Validate ML-flagged conversations and confirm defect accuracy.
Preferred candidate profile
Ready to do 5 days' Work from Office (Andheri East)
Ready to work as per US timeline
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Section · 02
Skills
ChatbotivrInternational Voice Process
Section · Company
About Lumina Datamatics
Lumina Datamatics
IT Services & Consulting
3.9k+
employees
1975
51 years old
Mumbai, Maharashtra
India
About
End-to-end content & technology solution provider for publishers
Industries
Media & Entertainment / Publishing
Employee ratings
981 reviews
3.1/ 5
Culture
3.1
Career growth
2.5
Work-life
3.2
Employees rate it well for
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