Chat support

Roles and Responsibilities :

• Handle customer inquiries via chat, resolving issues promptly and efficiently.
• Provide accurate and timely responses to customers' queries, ensuring high levels of satisfaction.
• Collaborate with internal teams to resolve complex issues and escalate when necessary.
• Maintain a professional tone and demeanor at all times during interactions with customers.

Job Requirements :

• 0-5 years of experience in BPO or call center environment.
• Excellent communication skills for effective written interaction with customers.
• Ability to work on non-voice processes such as email or chat support.