Chat Support
Artech Infosystems · Hyderabad · onsite · Posted 70d ago
Not disclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Description
We are seeking a Chat Support representative to join our team in India. The ideal candidate will have 0-2 years of experience in a customer service role, with a focus on providing exceptional support via chat.
Responsibilities
- Provide prompt and accurate responses to customer inquiries via chat
- Assist customers in troubleshooting issues and providing solutions
- Maintain a high level of professionalism and empathy in all interactions
- Document customer interactions and feedback in the system
- Collaborate with team members to improve overall customer satisfaction
Skills and Qualifications
- Excellent written communication skills in English
- Strong problem-solving abilities
- Proficiency in using chat support software and CRM tools
- Basic knowledge of customer service principles
- Ability to work in a fast-paced environment and manage multiple chats simultaneously
- Familiarity with common technical issues and troubleshooting methods
Sourced from foundit
Skills
Customer Servicecrm softwareProblem SolvingTechnical knowledgeConflict Resolutiontime managementTyping SpeedData EntryMultitaskingProduct Knowledge
About Artech Infosystems
Artech Infosystems
Recruitment
1.0k+
employees
1992
34 years old
Morristown, New Jersey
United States (USA)
₹5.9L PA avg
Avg at Artech Infosystems
About
Offers human capital solutions, specializing in staff augmentation within IT and non-IT sectors, catering to Fortune 500 companies.
Industries
Recruitment
Employee ratings
10 reviews
3.3/ 5
Culture
2.4
Career growth
2.2
Work-life
2.6
Employees rate it well for
Work-Life Balance33Overall Company33
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