Chat Support Role (Non Voice Process)

Chat Support Executive (Non Voice Process)

RELOCATION TO AHMEDABAD, GUJRAT IS MANDATORY

Interview mode: Online

Location: Ahmedabad, Gujarat | Work from Office

Employment Type: Full-Time

Salary: ₹26,000 – ₹38,000 CTC per month

Salary will be offered based on interview performance, skills, and relevant experience.

About The Role

We are looking for a Chat Support Executive – Non Voice Process to join our customer experience team. This role is ideal for freshers and experienced professionals who have strong written communication skills and a customer-first approach.

The selected candidate will interact with customers through digital communication channels, understand their concerns, provide appropriate solutions, and ensure a smooth, professional, and positive customer experience.

Candidates must be based in Ahmedabad or be willing to relocate and work from the office.

Key Responsibilities

• Handle customer queries through chat, email, text, and social media platforms.
• Understand customer concerns and provide accurate and timely resolutions.
• Share clear and relevant information about products, services, and processes.
• Maintain high standards of written English, grammar, spelling, and professional communication.
• Handle complaints and challenging situations with patience, empathy, and professionalism.
• Record customer interactions accurately and maintain updated customer information.
• Follow company policies, processes, and defined quality standards.
• Achieve assigned quality, productivity, response-time, and customer satisfaction targets.
• Coordinate with internal teams to resolve customer issues effectively.
• Manage multiple customer conversations while maintaining accuracy and service quality.
  
  

Eligibility & Requirements

• Minimum qualification: 12th Pass / Diploma or equivalent; graduates preferred.
• Freshers are welcome to apply.
• Previous experience in customer service, chat support, BPO, or customer experience is an advantage.
• Excellent written English and grammar skills.
• Good typing speed and basic computer proficiency.
• Strong problem-solving and attention-to-detail skills.
• Ability to multitask and efficiently manage multiple conversations.
• Comfortable working in rotational shifts, including night shifts, weekends, and holidays.
• Willingness to relocate to Ahmedabad and work from the office.
  
  

What We Offer

• Comprehensive training and onboarding support.
• Continuous learning and skill-development opportunities.
• Career growth and internal advancement opportunities.
• Supportive and professional work environment.
• Opportunity to build strong customer service and communication skills.
• Long-term career opportunities in the Customer Experience & Support industry.
  
  

Join Our Team

If you have strong communication skills, enjoy helping people, and are looking to build a career in customer experience, we would love to hear from you.

Apply now and take the next step in your career!

Skills: communication,customer service,english,customer experience,chat,office