Chat Support Professional

Job Summary

As a Chat Process Executive, you ll be responsible for managing multiple chat interactions simultaneously, providing accurate product or service information, and ensuring a seamless customer experience. You ll handle queries with clarity, professionalism, and attention to detail representing the voice of Fusion CX in every message.

Key Responsibilities

• Handle multiple live chat conversations efficiently while maintaining professionalism and accuracy.
• Respond promptly to customer inquiries in grammatically correct and clear written English.
• Identify customer needs and deliver effective solutions within defined timelines.
• Maintain detailed and accurate records of customer interactions and resolutions.
• Ensure adherence to quality standards and performance metrics such as response time and accuracy.
• Collaborate with internal departments to resolve complex or escalated issues promptly.

Job Requirements

• Experience: Minimum 1 year of experience in an international chat process (mandatory).
• Education: Graduate in any discipline (graduation is mandatory).
• Communication: Excellent written English with flawless grammar and tone.
• Typing Speed: Minimum 35 40 WPM with high accuracy.
• Skills: Strong multitasking, problem-solving, and time-management abilities.
• Work Setup: Full-time, Work from Office Fusion CX, Sector V, Kolkata.
• Shift: Rotational 24 7 (8-hour shift + 1-hour break).
• Transport: Cab facility provided for odd-hour shifts.
• Working Days: 6 days per week, 1 rotational week off.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.