Chat Support Executive

Roles and Responsibilities

• Provide customer support through chat platform, responding to customer queries and resolving issues efficiently.
• Handle multiple chats simultaneously, prioritizing tasks to meet productivity targets.
• Utilize problem-solving skills to troubleshoot technical issues and escalate when necessary.
• Maintain accurate records of customer interactions using CRM software.
• Collaborate with team members to achieve process goals and improve overall performance.

Desired Candidate Profile

• 0-5 years of experience in BPO or call center environment (blended process preferred).
• Strong proficiency in Hindi language (speaking & writing) required; knowledge of English
• Hindi
• Mandatory
• Fresher / Exp can apply
• Day shift (8am to 8pm)
• Immediate Joiner only
• Contact Hr Swathi [phone removed]
• Hr saniya [phone removed]