Chat Support Executive

Roles and Responsibilities :

• Handle customer inquiries through live chat, resolving issues promptly and efficiently.
• Process customer requests, provide product information, and offer solutions to their queries.
• Maintain accurate records of all interactions with customers using our CRM system.
• Collaborate with internal teams to resolve complex issues that require escalation.

Job Requirements :

• 0-3 years of experience in a similar role or industry (BPO/Call Centre).
• Strong understanding of international chat process procedures and protocols.
• Excellent communication skills for effective interaction with customers over text-based platforms.
• Ability to work on rotational shifts including evenings, weekends, and holidays.