Chat Support Executive

Job Description of food Delivery company :-

Roles & Responsibilities:

Handle customer queries through calls, chats, and emails for the Delivery app process.

Ensure customer satisfaction by resolving issues efficiently and professionally.

Manage order-related concerns like delivery delays, refunds, and replacements.

Maintain accurate call logs and case updates while adhering to quality and productivity

standards.

Collaborate with internal teams to ensure smooth communication and issue resolution.

Eligibility Criteria:

Excellent communication skills in English & Hindi (spoken and written).

Education: Undergraduate / Graduate (any stream).

Experience: Freshers and experienced candidates can apply.

Must have a laptop/desktop with minimum 8GB RAM and Windows 10.

Wi-Fi connection is mandatory.

Comfortable with 24/7 rotational shifts (9 working hours including 8 productive hours + 1

hour break).

Comfortable using a personal phone for calls, with number masking ensuring that the

candidates personal number is not revealed to customers.

Comfortable to be on camera during the shift hours, training and interview.

6 days working, 1 rotational week off.

On-the-job training provided (certification required post-training).

Interview Process:

1. HR Evaluation

2. L1 Operations Evaluation

3. L2 Operations Round

4. Ambition Test

5. Client Evaluation

Salary For Apprentice candidate - 16700

Salary for Freshers/Experience - 18800 CTC

Every month salary - 13558

Every quarter month salary - 17134

Deduction part

PF - 1717

ESIC - 500

Bonus - 1192

Note - We do not charge any amount for interview and joining.

Interested call now HR

Nausheen [phone removed]

Naaz [phone removed]